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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: Check Your Tools

Why You Need to Check Your Forecasting Tools

Video Image: 5 Ways Technology Supports Contact Centre Agents Every Day

5 Ways Technology Supports Contact Centre Agents Every Day

Video Image: Improving Abandon Rate - From Wait Time to Win Time

Improving Abandon Rate – From Wait Time to Win Time

Video Image: The Evolution of Voice of the Customer

The Evolution of Voice of the Customer

Video Image: Don’t Exceed 85% Maximum Occupancy

Don’t Push Occupancy Beyond 85%

Video Image: 5 Ways AI is Transforming the Agent Experience

5 Ways AI Is Transforming the Agent Experience

Video Image: Tips to Improve Call Abandonment Rates

Tips to Improve Call Abandonment Rates

Video Image: How to Break Bad Habits in Workforce Planning

How to Break Bad Habits in Workforce Planning

Video Image: The Hidden Cost of Poor Scheduling

The Hidden Cost of Poor Scheduling

Video Image: Reducing Abandoned Calls by Understanding Why

Reducing Abandoned Calls by Understanding Why

Video Image: How to Stay Ahead of Digital Customer Demand

How to Stay Ahead of Digital Customer Demand

Video Image: AHT Varies Across The Day

Why You Need to Account for AHT Variation Across the Day

Video Image: The Rise of Chatbots in Customer Service

The Rise of Chatbots in Customer Service

Video Image: A Better Path to Higher Customer Satisfaction

A Better Path to Higher Customer Satisfaction

Video Image: 3 Broken CX Processes and How to Fix Them

3 Broken CX Processes and How to Fix Them

Video Image: How to Use AI to Empower Agents

How AI Empowers Agents for Better CX

Video Image: How to Spot and Solve Common Customer Issues

How to Spot and Solve Common Customer Issues

Video Image: 7 Quick Wins to Boost CSAT Scores

7 Quick Wins to Boost CSAT Scores

Video Image: Get a 70% Forecast Accuracy With No Skill

How to Get a 70% Forecast Accuracy With No Skill

Video Image: How to Bring Scheduling into the Digital Age

How to Bring Scheduling Into the Digital Age

Video Image: 5 Strategies to Maximise the Value of Your CCaaS Solution

5 Strategies to Maximize the Value of Your CCaaS Solution

Video Image: Two Strategies to Improve First Contact Resolution (FCR)

Two Strategies to Improve First Contact Resolution (FCR)

Video Image: Why You Shouldn’t Make Assumptions About Unsociable Hours

Why You Shouldn’t Make Assumptions About Unsociable Hours

Video Image: 3 Reasons to Involve Agents in Tech Purchases

3 Reasons to Involve Agents in Tech Purchases