Call Centre Helper TV

A wide selection of easy to digest video content from Call Centre Helper.

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Robot hand with the question what is the difference between chatgpt, llms and generative ai
129
The Difference Between ChatGPT, LLMs, and Generative AI
What is Self-Confidence video cover
230
Self-Confidence in Contact Centres
EPIC Customer Service Explained Video Cover
823
EPIC Customer Service Explained
3d Chat bubbles with the words what is chatgpt
731
What Is ChatGPT?
What is Procrastination video cover
625
Procrastination in Contact Centres
How Does Customer Intelligence Improve the Customer Experience? video cover
345
How Does CI Improve CX?
What are the Differences Between UCaaS and CCaaS video cover
245
What Are the Differences Between UCaaS and CCaaS?
Darts on target should you remove aht video cover
567
Should You Remove Average Handling Time (AHT) as an Agent Target?
Wellbeing get outside video cover
132
Spring Clean Your Wellbeing: Get Outside
What is Customer Intelligence CI cover
301
What Is Customer Intelligence?
What is CCaaS What are the Benefits Video cover
274
What Is CCaaS? What Are the Benefits?
Stay Compliant with Outbound Dialling Video Cover
243
How Can You Stay Compliant With Outbound Dialling?
Creating a Customer Service Mantra Video Cover
393
Creating a Customer Service Mantra
How Do You keep Staff Engaged
570
How Do You Keep Staff Engaged?
The Difference Between Interaction Analytics and Conversational Analytics
328
The Difference Between Interaction Analytics and Conversational Analytics
Speed Up AHT Cover
626
How Can You Speed Up Average Handling Time?
‘language of love’ and sharp ‘nasal tone’ video cover
665
Examples of Tone of Voice in Action
Whole and burnt matches on red background
731
What Is Call Centre Agent Burnout and What Are the Signs?
What is Conversation Analytics?
360
What Is Conversation Analytics?
How to get the best of Outbound Dialler Cover
278
How You Can Get the Best out of Your Outbound Dialler
Why CX Matters Video Cover
526
Why Customer Experience (CX) Matters
What is the difference between CX and customer service
604
The Difference Between Customer Experience and Customer Service
Average Handling Time concept with hands holding clock
552
What Is Average Handling Time and How Do You Measure It?
729
Five Steps to Map Customer Journeys
 
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