Video

A wide selection of easy to digest video content from Call Centre Helper.

Speed up ACW Video Cover
3 Simple Ways to Speed Up After-Call Work
If it's a forecast it's wrong video cover
Forecasting Fundamentals: #1 If It’s a Forecast – It’s Wrong
NPS - Net Promoter score written in notepad
Improve Your Net Promoter Score (NPS)
Contact Centre Occupancy and Utilization video cover with Ray Agar
Top Tips to Optimize Occupancy and Utilization
Measure Customer Emotion Video
3 Ways to Measure Customer Emotion in the Contact Centre
Working and creating illustration with hands holding cogs - creating superfans cover
How to Create ‘Super-Fan’ Customers
Empathy Statement Examples Video Cover Chris Mounce
4 Examples of Customer Service Empathy Statements
Colin Mann video cover how to reduce queue time
Tips to Reduce Call Queue Time
Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo
Methods to Calculate Forecast Accuracy
What is Self-Service and Why Should Contact Centres Offer It?
Self-Service and Why Contact Centres Should Offer It
Empathy Statements Explained Video Cover
What’s the Difference Between Empathy and Sympathy?
Tips to Reduce Repeat Contacts Video Cover
Tips to Reduce Repeat Contacts
What are some tips for improving quality assurance (QA)? video cover
How to Improve Your QA
Why FCR Matters Video Cover
Why FCR Matters and How to Measure It
What are some Challenges to QA Video Cover
What Are Some Challenges to QA?
A person raising hand up on sunset sky at beach
Inspire Agents to Improve Their Performance
What is Quality Assurance and Why it Matters video cover
What Is QA and Why Does It Matter?
An analytics dashboard with charts, metrics and KPI to analyze performance
Agent Performance Tracking and the Best Metrics
Flowers coming alive with the words making customer journey mapping come alive
Making Customer Journey Mapping Come Alive
Red and green cubes with speech bubbles with ticks and crosses with the words can you trust chatgpt with your customers
Using ChatGPT in Customer Service
Getting started with unstructured and structured voc data video cover
Getting Started With Using Unstructured VoC Data
Code illustration with the words how will chatgpt change the agent role and customer experience
How ChatGPT Will Change the Agent Role and CX
Getting EPIC Customer Service Right Video Cover
Getting EPIC Customer Service Right
Robot hand with the question what is the difference between chatgpt, llms and generative ai
The Difference Between ChatGPT, LLMs, and Generative AI