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A wide selection of easy to digest video content from Call Centre Helper.

Digital learning concept with icons

Digital Literacy: How to Train Agents to Work Alongside AI Tools

Artificial intelligence (AI) being used in customer service chat bot

How Customer Attitudes to AI in Customer Service Are Changing

Video Image: Q&A – What’s Holding Women Back in Their CX Careers?

Q&A – What’s Holding Women Back in Their CX Careers?

A person suffering from burnout

Tips to Tackle Agent Burnout in Contact Centres

Video Image: Quick Wins to Get the Most Out of Your WFM System

Quick Wins to Maximize Your WFM System

Video Image: Best Statements to Use When Closing a Live Chat

Three Top Closing Statements for Live Chat

Video Image: Top Tips for Managing Shrinkage

Four Tips to Manage Shrinkage

Video Image: How Does CCaaS Drive Innovation in the Contact Centre?

How CCaaS Drives Contact Centre Innovation

Video Image: Agent Self-Evaluation – The Pros and Cons

The Pros and Cons of Agent Self-Evaluation

Video Image: The Secrets to Writing Better Customer Emails

Tips to Write Better Customer Emails

Video Image: What’s the Best Sample Size for Quality Scoring?

What’s the Best Sample Size for Quality Scoring?

Video Image: What’s Really Skewing Your Forecasting

What’s Really Skewing Your Forecasting

Video Image: Using the 3 Strike Rule in the Contact Centre

How to Use the 3 Strike Rule in the Contact Centre

Video Image: Why Your Forecasters Should Always Talk to Marketing

Video: Why Your Forecasters Should Always Talk to Marketing

Video Image: How to Use the Sandwich Technique for Customer Service

How to Use the Sandwich Technique for Customer Service

Video: The AHT Glidepath – Track Agent Onboarding

The AHT Glidepath – Track Agent Onboarding

Video Image: The Truth About Agent Burnout

Four Ways to Reduce Agent Burnout and Attrition

Video Image: Is Overhang Distorting Your Staffing Calculations?

Video: Is Overhang Distorting Your Staffing Calculations?

Video Image: What Does Contact Centre Partial Automation Really Mean?

What Does Contact Centre Partial Automation Really Mean?

Video Image: What’s Really Stopping Your Talent From Blooming?

What’s Really Stopping Your Talent From Blooming?

Video Image: An Easy Step-by-Step Guide to Creating a Schedule

An Easy Step-by-Step Guide to Creating a Schedule

Video Image: How to Choose Which Calls to Evaluate

How to Choose Which Calls to Evaluate

Video Image: Getting Started With Forecasting

Video: Getting Started With Forecasting

Video Image: How to Calculate ‘Not Ready’ Rate

How to Calculate ‘Not Ready’ Rate