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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: Methods to Calculate Forecast Accuracy

Methods to Calculate Forecast Accuracy

Video Image: What Is a Customer Experience Code?

Video: What Is a Customer Experience Code?

Video Image: What Is CCaaS? What Are the Benefits?

What it CCaaS and How It Benefits Contact Centres

Video Image: Using Personas in Customer Journey Mapping

Video: Using Personas in Customer Journey Mapping

Video Image: What is Speech Analytics?

Video: What is Speech Analytics?

Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice

Video: Employee Engagement – 10 Experts Share Their Favourite Advice

Video Image: What Is Call Centre Agent Burnout and What Are the Signs?

Video: What Is Call Centre Agent Burnout and What Are the Signs?

Video Image: Five Steps to Map Customer Journeys

Video: Five Steps to Map Customer Journeys

Video Image: An Easy Step-by-Step Guide to Creating a Schedule

An Easy Step-by-Step Guide to Creating a Schedule

Video Image: 10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

Video: 10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

Video Image: Using the 3 Strike Rule in the Contact Centre

How to Use the 3 Strike Rule in the Contact Centre

Video Image: The Erlang C Formula

Video: The Erlang C Formula

Video Image: What’s Really Skewing Your Forecasting

What’s Really Skewing Your Forecasting

Video Image: Getting EPIC Customer Service Right

How to Get EPIC Customer Service Right

Video Image: Getting Started With Forecasting

Video: Getting Started With Forecasting

Video Image: Is Overhang Distorting Your Staffing Calculations?

Video: Is Overhang Distorting Your Staffing Calculations?

Video Image: How to Calculate ‘Not Ready’ Rate

How to Calculate ‘Not Ready’ Rate

Video Image: Agent Performance Tracking and the Best Metrics

How to Choose the Right Metrics to Track Agent Performance

Video Image: A Simple Motivational Trick

Video: A Simple Motivational Trick

Video Image: How Does an IVR Work?

Video: How Does an IVR Work?

Video Image: 3 Simple Ways to Speed Up After-Call Work

Simple Ways to Speed Up After-Call Work

Video Image: How to Choose Which Calls to Evaluate

How to Choose Which Calls to Evaluate

Video Image: Agent Statements for Supporting Bereaved Customers

Agent Statements for Supporting Bereaved Customers

Video Image: What WFM Tools Are Available?

Video: What WFM Tools Are Available?