Video

A wide selection of easy to digest video content from Call Centre Helper.

How to Improve Forecast Accuracy video cover with Chris Dealy
How to Improve Forecast Accuracy
Video cover for how to calculate not ready rate
How to Calculate ‘Not Ready’ Rate
White lily and blurred burning candles - video cover for statements for supporting bereaved customers
Agent Statements for Supporting Bereaved Customers
Speed up ACW Video Cover
3 Simple Ways to Speed Up After-Call Work
Contact Centre Occupancy and Utilization video cover with Ray Agar
Top Tips to Optimize Occupancy and Utilization
If it's a forecast it's wrong video cover
If It’s a Forecast – It’s Wrong
What are some tips for improving quality assurance (QA)? video cover
How to Improve Your QA
Robot hand with the question what is the difference between chatgpt, llms and generative ai
The Difference Between ChatGPT, LLMs, and Generative AI
NPS - Net Promoter score written in notepad
Improve Your Net Promoter Score (NPS)
Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo
Methods to Calculate Forecast Accuracy
Empathy Statement Examples Video Cover Chris Mounce
4 Examples of Customer Service Empathy Statements
The Erlang C Formula
The Erlang C Formula
People icons in front of a keyboard
What Is the Difference Between WFM, WFO and WEM?
What is Quality Assurance and Why it Matters video cover
What Is QA and Why Does It Matter?
What is WFM cover image
What Is WFM?
Five Steps to Map Customer Journeys
Stay Compliant with Outbound Dialling Video Cover
How Can You Stay Compliant With Outbound Dialling?
Old green vintage telephone and modern mobile phone
The Different Types of Dialler Explained
Red and green cubes with speech bubbles with ticks and crosses with the words can you trust chatgpt with your customers
Using ChatGPT in Customer Service
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
Working and creating illustration with hands holding cogs - creating superfans cover
How to Create ‘Super-Fan’ Customers
Tips to Reduce Repeat Contacts Video Cover
Tips to Reduce Repeat Contacts
Colin Mann video cover how to reduce queue time
Tips to Reduce Call Queue Time
A Simple Motivational Trick