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Three cards with cross mark symbol - three strike rule
Video: Using the 3 Strike Rule in the Contact Centre
Kim Ellis How to Use the Sandwich Technique
Video: How to Use the Sandwich Technique for Customer Service
Injixo burnout video cover
Video: The Truth About Agent Burnout
Robot hand with the question what is the difference between chatgpt, llms and generative ai
Video: The Difference Between ChatGPT, LLMs, and Generative AI
People icons in front of a keyboard
Video: What Is the Difference Between WFM, WFO and WEM?
Forecasting basics video cover
Video: Getting Started With Forecasting
Video cover for how to calculate not ready rate
Video: How to Calculate ‘Not Ready’ Rate
Contact Centre Occupancy and Utilization video cover with Ray Agar
Video: Top Tips to Optimize Occupancy and Utilization
Correlate Marketing Activities video cover
Video: Why Your Forecasters Should Always Talk to Marketing
An easy step by step guide to creating a schedule video cover
Video: An Easy Step-by-Step Guide to Creating a Schedule
How to Choose Which Calls to Evaluate video cover
Video: How to Choose Which Calls to Evaluate
Empathy Statement Examples Video Cover Chris Mounce
Video: 4 Examples of Customer Service Empathy Statements
Video Cover for Jonty Pearce explaining the AHT Glidepath
Video: The AHT Glidepath – Track Agent Onboarding
Average Handling Time concept with hands holding clock
Video: What Is Average Handling Time and How Do You Measure It?
Whole and burnt matches on red background
Video: What Is Call Centre Agent Burnout and What Are the Signs?
How to Improve Forecast Accuracy video cover with Chris Dealy
Video: How to Improve Forecast Accuracy
5 Tips to Become the Best Call Center Team Leader
Video: 5 Tips to Become the Best Call Centre Team Leader
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
Red and green cubes with speech bubbles with ticks and crosses with the words can you trust chatgpt with your customers
Video: Using ChatGPT in Customer Service
10 Experts Share Their Favourite Advice on Employee Engagement
Video: Employee Engagement – 10 Experts Share Their Favourite Advice
An analytics dashboard with charts, metrics and KPI to analyze performance
Video: Agent Performance Tracking and the Best Metrics
What is Self-Service and Why Should Contact Centres Offer It?
Video: Self-Service and Why Contact Centres Should Offer It
Technology Explained What is a Chatbot
Video: What Is a Chatbot?
Metrics displayed on monitor illustration
Video: How British Gas Are Using Metrics in Their Contact Centre
 
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