Translate

Video

A wide selection of easy to digest video content from Call Centre Helper.

A person suffering from burnout

Tips to Tackle Agent Burnout in Contact Centres

Video Image: Q&A – What’s Holding Women Back in Their CX Careers?

Q&A – What’s Holding Women Back in Their CX Careers?

Video Image: Methods to Calculate Forecast Accuracy

Methods to Calculate Forecast Accuracy

Video Image: What Is a Customer Experience Code?

Defining a Customer Experience (CX) Code

Video Image: What Is CCaaS? What Are the Benefits?

What it CCaaS and How It Benefits Contact Centres

Video Image: Using Personas in Customer Journey Mapping

How to Use Personas in Customer Journey Mapping

Video Image: What is Speech Analytics?

Understanding Speech Analytics

Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice

10 Expert Tips for Employee Engagement

Video Image: What Is Call Centre Agent Burnout and What Are the Signs?

The Signs of Call Centre Agent Burnout

Video Image: Five Steps to Map Customer Journeys

Key Steps to Map Customer Journeys

Video Image: An Easy Step-by-Step Guide to Creating a Schedule

An Easy Step-by-Step Guide to Creating a Schedule

Video Image: 10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

10 Ways to Reduce AHT in the Contact Centre

Video Image: Using the 3 Strike Rule in the Contact Centre

How to Use the 3 Strike Rule in the Contact Centre

Video Image: The Erlang C Formula

The Erlang C Formula

Video Image: Quick Wins to Get the Most Out of Your WFM System

Quick Wins to Maximize Your WFM System

Video Image: Top Tips for Managing Shrinkage

Four Tips to Manage Shrinkage

Video Image: What’s Really Skewing Your Forecasting

What’s Really Skewing Your Forecasting

Video Image: Getting EPIC Customer Service Right

How to Get EPIC Customer Service Right

Video Image: Getting Started With Forecasting

Getting Started With Forecasting

Video Image: Is Overhang Distorting Your Staffing Calculations?

Is Overhang Distorting Your Staffing Calculations?

Video Image: How to Calculate ‘Not Ready’ Rate

How to Calculate ‘Not Ready’ Rate

Video Image: Agent Performance Tracking and the Best Metrics

How to Choose the Right Metrics to Track Agent Performance

Video Image: A Simple Motivational Trick

One Simple Way to Motivate Staff

Video Image: Best Statements to Use When Closing a Live Chat

Three Top Closing Statements for Live Chat