Translate

Articles by Guest Author

A selection of articles from contact centre industry experts

Robot hand pointing to the top point on a graph

How Does AI Improve Contact Centre Efficiency?

Balloon with happy face on it and measuring tape

How to Measure CSAT Without Surveys

VOIP headset on keyboard - call center and customer service concept

How to Master Outbound Calling Best Practices

Glass globe with phone

Case Study: Orgadata Streamlines Global Operations with babelforce

AI network

The True Benefits of AI for Workforce Management

Call centre vs contact centre concept

The Top Differences Between Call Centres and Contact Centres

An artistic modern headphones with retro microphone

5 Facts That Show Voice Is Here to Stay

Trophy on a podium

The ECCCSAs Are Now Accepting Entries

Robot bot operator holding vintage phone

AI in the Contact Centre: 4 Things You Need Before You Launch

Choosing the correct wfm solution concept

How to Choose the Right Workforce Management Solution for Your Business

Hand holding magnifying glass focus to No AI symbol on yellow background

Is AI in CX Replacing Humans?

AI graph concept

5 Low-Lift, High-Impact AI Use Cases to Implement Now

what should a cvp look like

What Should a Customer Value Proposition Look Like?

Group of people holding different colourful landline phones

The Ultimate Guide to an Effective Outbound Contact Centre Strategy

RPA and AI concept

RPA vs. AI & NLP: What’s the Difference?

Person with a digital projection

What Is a Digital Twin?

Benchmark typographic header. Idea of business development and improvement. Compare quality with competitor companies.

MaxContact Reveal Benchmarking Results

Happy customer support or sales agent

Case Study: Injixo Helps CXL Improve Agent Adherence

Data analytics illustration

Mastering Data Analytics for Customer Experience Excellence

persons hand placing different blocks with faces on

Customer Experience Tools: Boosting Satisfaction & Loyalty

Golden trophy with falling star-shaped spangles on purple background

Winners of 2024 UK National Contact Centre Awards Announced

ai vs human concept

Will Customer Service Leaders Become the Next “AI Strategists”?

talking man with car accident in street background

Use Cases for Improving Car Insurance Contact Centres

Capacity Planning Concept

The 2024 Guide to Contact Centre Capacity Planning