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Articles by Guest Author
A selection of articles from contact centre industry experts
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Case Study: Dreams Transforms CX With Netcall
Workforce Management and the Customer Journey
Transforming Healthcare: Leveraging AI-Powered Automation to Revolutionize Elective Care
Case Study: NHS Foundation Trust Achieve 12% Call Reduction With Netcall
Case Study: DSC Enhances Service Operations With Odigo
The Future of CX: How AI Will Redefine Customer Experiences in 2025
Step-by-Step Guide to Handle Angry Customer Issues
Easy Ways to Make Your Contact Centre More Charitable
Stop Guessing! Measure Your Way to CX Success
A Complete Guide to Call Centre Reporting Metrics
8×8 and CallCabinet Partner to Streamline Compliance
Managing a Distributed Workforce Management Team
Unleashing the Power of Customer Journey Orchestration
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
Mastering QA in BPO: Best Practices and Essential Metrics
Talkdesk & Epic Partner to Transform Healthcare Support
9 Contact Centre Trends for 2025
Contact Centre Technology: Types, Benefits, and Trends
The Future of Healthcare – 5 Innovative Solutions in Action
How AI Is Transforming Contact Centre Operations
Data Integration: The Awkward Truth in Contact Centres
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
Team Leader Experience (TLX) Explained
On Demand Webinar – Sharpen Processes for Better Engagement
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Editor's Pick
Top Contact Centre Predictions for 2026
5 Ways to Boost Team Performance
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
