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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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Arrow XL has Selected NICE to Drive its Digital Transformation
8×8 Expands Video Elevation to Enhance Contact Centre Efficiency
EvaluAgent Is Selected to Join TechNation Future Fifty 2024
Assembled Integrates with Gladly to Enhance Operations
Dutch Railways Boosts Its Customer Experience With NICE
AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report
Jabra Launches AI-Powered Speech Enhancement Solution
CCMA Releases New Data Research Report
Evaluagent Named Strong Contender in Q3 2024 VoC Report
NICE Launches AI-Powered Gateway for Citizens
Summit Fleet Improves Its CX and EX With 8×8
UK Consumers Ditch Chatbots in Favour of Human Touch
Zendesk Launches Relay for Proactive Customer Messaging
Five9 Launches New Four-Step Genius AI Process
Five9 Acquires Acqueon to Boost AI-Driven CX
Calabrio Unveils All-in-One Webex Compliance Solution
AI Powered Zoom Docs Has Been Launched
Puzzel to Acquire SupWiz for Enhanced AI Solutions
NICE and AT&T Collaborate to Enhance Emergency Services Technology
Scorebuddy Launches GenAI Boosting QA Efficiency
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations
Genesys Xperience UKI 2024 Now Available On-Demand
Evaluagent Partners With Five9 to Elevate CX
8×8 Unveils AI-Driven Platform Enhancements
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Editor's Pick
Which Games Actually Work While Agents Are Taking Live Calls?
Quick Wins to Improve Information Accuracy
How to Nurture an AI-Positive Culture in Your Contact Centre
Is Regular Outreach the Key to Customer Retention?
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eBook: What Happens to Frontline Agents as Complexity Rises
Report: The Vertical View - UK Transport & Travel Contact Centres 2026
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