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Sprinklr Expands Its Reach with a New Integration With Bluesky

Talkdesk Strengthens APAC Presence with Australia Cloud

MiaRec and RingCentral Unite for Smarter QA

EvaluAgent Expands Its xMetrics Suite with Three New Additions

Five9 and Intradiem Expand Their Partnership With Real-Time Automation

Alvaria and UJET Join Forces to Drive CX Innovation

8×8 Has Unveiled Updated Platform Features to Improve CX

Assembled Launches AI-Powered Assist Across All Channels

Kore.ai Unveils ‘AI For Process’ For Smarter Automation

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

MiaRec Unveils IMetrics For AI-Driven Analytics

InVision Group Unifies Its Portfolio Under New Brand Peopleware

Contact Centre Trends to Watch in 2025: A Transformative Year Ahead

Three Decades of Recognising Excellence in UK Contact Centres

Puzzel Launches AI-Powered Virtual Agent Suite

Calabrio Announces Strategic Acquisition of Echo AI

Talkdesk Introduces AI Agents to Enhance Retail CX

San Francisco DEM Chooses NICE to Transform Its 911 Communications

77% of CX Leaders Believe AI Is Crucial for Personalization

Cirrus Awarded Royal Warrant of Appointment by King Charles III

8×8 Partners With Descope for Secure CX Solutions

Five9 Launches First Pre-Built Bi-Directional Presence for Microsoft Teams

Kore.ai Launches ‘AI for Work’ to Enhance Enterprise Efficiency