Insurance Leader Partners with Sabio for Digital Transformation

A legal expenses insurance provider has extended its partnership with Sabio to lead a multi-year digital transformation project.

The initiative involves migrating from the current Avaya OnDemand contact centre platform to the Avaya Experience Platform (AXP), shifting from private to public cloud infrastructure.

This transition aims to enhance customer service and operational efficiency. Sabio was selected for its expertise in managing complex technological transitions, having previously supported the provider’s move from on-premises systems to private cloud solutions.

Danny Seaborne, Managing Director for Sabio Group in the UK and South Africa, said: “We’re genuinely thrilled to continue our journey with this significant and long-standing customer of ours at Sabio, as they embark on this transformative project.

This blog post has been re-published by kind permission of Sabio – View the Original Article

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About Sabio

Sabio turns customer experience into profitable growth through AI-powered technology.

As an AI-first expert services partner, Sabio’s specialists transform customer experiences by combining the efficiency of AI with human insight and empathy, elevating customer and employee satisfaction through achieving desired CX outcomes for customers across their voice and digital channels.

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Author: Hannah Swankie
Reviewed by: Jo Robinson