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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Ai Robot hand touching charts

AI Revolutionizing CX: Key Insights from CallMiner’s Latest Report

little cartoon robot with a headset resting on books

Jabra Launches AI-Powered Speech Enhancement Solution

Data Report

CCMA Releases New Data Research Report

Leadership Concept

Evaluagent Named Strong Contender in Q3 2024 VoC Report

Robotic Hand Assisting Person For Signing Document

NICE Launches AI-Powered Gateway for Citizens

Customer Experience Concept

Summit Fleet Improves Its CX and EX With 8×8

Magnifying glass with chatbot in it.

UK Consumers Ditch Chatbots in Favour of Human Touch

Hands using laptop with abstract glowing blue rocket space ship on blurry background.

Zendesk Launches Relay for Proactive Customer Messaging

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Five9 Launches New Four-Step Genius AI Process

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Five9 Acquires Acqueon to Boost AI-Driven CX

Person using laptop protection and Secure encryption technology

Calabrio Unveils All-in-One Webex Compliance Solution

AI powered documents

AI Powered Zoom Docs Has Been Launched

AI technology

Puzzel to Acquire SupWiz for Enhanced AI Solutions

Business people shaking hands

NICE and AT&T Collaborate to Enhance Emergency Services Technology

AI and Robot hand touching a rocket

Scorebuddy Launches GenAI Boosting QA Efficiency

2 people putting puzzel pieces together

Calabrio and Five9 Join Forces to Modernise Contact Centre Operations

Genesys Xperience Event Image

Genesys Xperience UKI 2024 Now Available On-Demand

Customer Experiences Concept

Evaluagent Partners With Five9 to Elevate CX

AI Platform Concept

8×8 Unveils AI-Driven Platform Enhancements

Voice assistant and speech recognition mobile app

Contexta360 Unveils New Advanced Speech Analytics Features

AI concept

New AI Capabilities Improve Summarization Features

Rocket launching out of a phone into a globe

Microsoft Releases AI-Driven Dynamics 365 Contact Center

person use Laptop with interface of padlock and global network technology

Orange Cyberdefense Streamlines Service Operations with NICE CXone

Human hand with thumbs down and robot hand with thumbs up

64% of Customers Don’t Want AI – New Gartner Report Finds

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Editor's Pick

Thumbnail Stop Hand-Holding Your Agents – Just Like This!

Stop Hand-Holding Your Agents – Just Like This!

Thumbnail Are These Roles Missing in Your Contact Centre?

Are These Roles Missing in Your Contact Centre?

Thumbnail How to Strengthen Agents’ Trust in AI

How to Strengthen Agents’ Trust in AI

Thumbnail 7 Ways to Help Agents Fight the ‘Forgetting Curve’

7 Ways to Help Agents Fight the ‘Forgetting Curve’

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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