Prosper Chooses NICE to Transform Their Customer Experience

Verint Has Acquired Cognito to Advance AI-Driven CX

UK National Contact Centre Awards Open for 2025

Great Southern Bank Reduces Wait Times With NICE CXone

Evaluagent Introduces a Refreshed Brand Identity

10 Christmas Office Games to Motivate Your Team

Uniphore and Konecta Join Forces to Advance AI in CX

Winners Announced at 2024 European Contact Centre & Customer Service Awards

70% of Agents Would Recommend Their Jobs, New Study Reveals

Scorebuddy Secures €5 Million Investment From Foresight

8×8 Unveils Refreshed Brand to Elevate CX

Five9 GenAI Studio Wins Best New Product Award

Talkdesk Embedded Has Been Launched to Simplify Workflows

Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

Five9 and ServiceNow Expand Partnership with New AI Solution

Five9 Launches AI Agents for Personalised Service

MiaRec Launches Enhanced Topic Analysis Features

ContactBabel Launches Latest Survey for 2025 Insights

Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

The Bradford Factor – Improving Contact Centre Absenteeism

NICE Launches AI-Powered Global Translator for Business

Odigo Appoints Laurent Dechaux as New CEO

Puzzel CX Solutions Deliver 278% ROI