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70% of Agents Would Recommend Their Jobs, New Study Reveals
Scorebuddy Secures €5 Million Investment From Foresight
8×8 Unveils Refreshed Brand to Elevate CX
Five9 GenAI Studio Wins Best New Product Award
Talkdesk Embedded Has Been Launched to Simplify Workflows
Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording
Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals
Five9 and ServiceNow Expand Partnership with New AI Solution
Five9 Launches AI Agents for Personalised Service
MiaRec Launches Enhanced Topic Analysis Features
ContactBabel Launches Latest Survey for 2025 Insights
Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals
The Bradford Factor – Improving Contact Centre Absenteeism
NICE Launches AI-Powered Global Translator for Business
Odigo Appoints Laurent Dechaux as New CEO
Puzzel CX Solutions Deliver 278% ROI
Zoom Contact Centre Introduces New Updates
Call & Contact Centre Expo 2024
NICE Has Launched CXone Mpower with AI Integration Updates
8×8 Expands AI Voice Support for Global Users
Puzzel Acquires Capturi to Boost AI-Powered CX
The Evaluagent Contact Center Performance Summit 2024: Our Highlights
Dialpad Acquires Surfboard to Boost WFM Capabilities
Calabrio WFM Integrates with Microsoft Dynamics 365
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Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
8 Ways AI Is Already Changing WFM for the Better
Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast
8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles
eBook: Capacity Planning for Contact Centre BPOs
eBook: EU Data Sovereignty for the Contact Centre
14th October 2026
Unified Communications Expo (UCX) London 2026
18th October 2026
Customer Contact West 2026
‘Deflected’ Does Not Mean ‘Resolved’
How to Turn Training into Lasting Competence
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?