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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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Content Guru Scores 100% Recommendation in Gartner Report
NiCE Announces the Release of Virtual AI Agents
Research Reveals 10-Point Drop in Global Customer Happiness
77% Report Cost Savings From AI in CX
Talkdesk Launches New Customer Experience Automation Platform
Assembled Enters Europe with New London Office
Calabrio Debuts Next-Gen Performance Management Solution
Zoom Releases Major Enhancements to Its CX Platform
Foundever and Cognigy Expand Partnership to Scale AI in CX
CallMiner Integrates with Microsoft Dynamics 365 Contact Center
Five9 Launches New Capabilities – AI Agents and AI Trust & Governance
Route 101 and NiCE Win Major DWP Contract
Diabolocom Launches New Mobile CX Tool
Sabio’s Disrupt Series Expands With Paris Event
A Recent Survey Found 60% of Agents Don’t Promote Self-Service Options
CallMiner Acquires VOCALLS to Expand Automation Capabilities
New Report Reveals AI Needs Human Touch in CX
Salesforce Has Acquired Informatica
New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028
Zoom Partners with Google to Power Next-Gen AI Tools
10 Sales Tips Every Call Centre Agent Needs to Know
5 Benefits of an Omnichannel Contact Centre
8×8 Becomes Gold Sponsor of CCMA Ireland for 2025
New Report Highlights Latest WFM Trends
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Editor's Pick
Top Contact Centre Predictions for 2026
5 Ways to Boost Team Performance
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
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Report: The Zendesk AI Effect 2025
eBook: AI Guide for Contact Centers
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How IT and CX Leaders Align on Modern Customer Experience Strategy
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