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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Talkdesk Expands Microsoft Partnership With New Integrations

Blockchain Technology Concept

7 Technologies Redefining Contact Centres

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Vonage Recognized in 2025 Gartner Magic Quadrant for UCaaS

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ISG’s 2025 Buyers Guide for Contact Centers

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Crescendo to Exceed $100M Annual Recurring Revenue by 2025 End

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8×8 Launches Omni Shield Self-Service to Tackle SMS Fraud

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Deepdesk Recognized for AI Innovation at Microsoft Hackathon

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AI Call Centres Slash Wait Times by 50%

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Route 101 Implements Amazon Connect for The Revel Collective

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7 Simple Ways to Stay Active at Your Desk Job

Aspect and Aptiva Join Forces to Modernize Contact Centres

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Content Guru Expands European Presence With New Athens Office

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New Report Finds 96% of CX Leaders Prioritize AI

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The Real Causes of Burnout in Contact Centres – And How to Stop It

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Five9 and ServiceNow’s Partnership Delivers “Fusion”

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Sabio Drives Contact Centre Gains for ESP Group

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Calabrio Launches Its Workforce Intelligence Solution at C3

Award star

Content Guru Exemplary Vendor in Six ISG Reports

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8×8 Enters a Strategic Partnership With ULAP

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Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Genesys Launches Advanced Agentic AI at Xperience 2025

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Why Tinnitus Could Be Affecting Your Work

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RingCentral Seals Deal for AI WFM Provider – CommunityWFM

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NiCE Completes $955 Million Cognigy Acquisition

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Editor's Pick

Thumbnail Get Your AI Pilot Off to the Best Possible Start

Get Your AI Pilot Off to the Best Possible Start

Thumbnail How to Use Stretch Targets Well in QA

How to Use Stretch Targets Well in QA

Thumbnail 7 Simple Mistakes That Hurt Contact Centre Morale

7 Simple Mistakes That Hurt Contact Centre Morale

Thumbnail How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

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