Calabrio’s AI System Earns ISO 42001:2023 Certification

Aspect Partners With Cinareo to Link Planning and Operations

Five9 and Google Cloud Launch Joint CX AI

AOK Bayern Moves Contact Centre to NiCE Cloud

Diabolocom Wins 2026 Frost & Sullivan CX Award

Puzzel Releases New 2026 State of Contact Centres Findings

Talkdesk Rolls Out Agentic AI Update

Vonage Wins Digital Identity Innovator Award

Cloudax Accepted Into EWOR Traction Fellowship

UK’s First National Contact Centre Day Confirmed

AI Is Supporting, Not Replacing, Customer Service Roles

Five9 Appoints Amit Mathradas as New CEO

Vonage Unveils New Integration With Salesforce

Zoom Launches AI Companion 3.0 With New Agentic Capabilities

Assembled Launches ServiceNow Workforce Integration

Thoma Bravo Unites Verint and Calabrio Into One CX Platform

Talkdesk and UiPath Launch a New Integration

Route 101 Completes Multi-Brand Platform Deployment for TPRG

Vonage Expands AWS Partnership

Zoom Earns 2025 Global AWS Partner Award

Sabio Expands Disrupt 2026 Across Four European Cities

Genesys Strengthens EMEA Leadership With Three New Appointments

Calabrio Chosen to Support loveholidays’ European Expansion

SequenceShift Supports ECCCSA Recognition Across Europe