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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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New Report Reveals AI Needs Human Touch in CX

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Salesforce Has Acquired Informatica

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New Report Suggests Agentic AI Will Handle 68% of Interactions by 2028

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Zoom Partners with Google to Power Next-Gen AI Tools

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10 Sales Tips Every Call Centre Agent Needs to Know

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5 Benefits of an Omnichannel Contact Centre

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8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

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New Report Highlights Latest WFM Trends

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Vonage Refreshes Startup Support with API Access

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The Top Benefits of a Work-From-Home Contact Centre

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NICE Enters a Strategic Collaboration With AWS

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8 Benchmarks for Improving Live Chat Performance

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CallMiner Releases New Updates to its AI Assist Platform

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NICE and ServiceNow Join Forces to Deliver an Integrated Platform

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Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations

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Talkdesk Launches CX Solution for Small Businesses: Talkdesk Express

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5 Ways to Connect In-Office and Remote Workers

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An Introduction to ChatGPT, LLMs, and Generative AI

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Five9 and Salesforce Launch Unified CX Platform

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The Ultimate Guide to Call Centre Agent Performance Dashboards

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Cisco and ServiceNow Announce Partnership to Boost AI Security

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10 Essential Techniques to Handle an Angry Customer

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Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

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Avaya Has Introduced Its New Platform: Avaya Infinity

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Editor's Pick

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

Thumbnail New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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