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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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8×8 Enters a Strategic Partnership With ULAP
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NiCE Completes $955 Million Cognigy Acquisition
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Customer Engagement Summit 2025
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Opus Research Names Five9 a Leader in Pragmatic AI
Content Guru Secures Six Industry Award Nominations
How to Deliver Great Customer Experience Today
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7 Ways to Reduce Shrinkage in Your Contact Centre
CX Award Wins – August 2025
$2B Thoma Bravo Acquisition Unites Verint and Calabrio
Five9 Earns Triple Recognition in 2025 Metrigy Awards
Assembled Rolls Out AI-Powered Support Orchestration Suite
World’s First Independent BPO Accreditation Launches
Talkdesk Connects Advanced Dialer with Epic Integration
Build an Effective Call Monitoring Form – Free Download
CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition
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Editor's Pick
Start Aligning Your Metrics With Long-Term Value
Hold Onto Your New Starters… For More Than 6 Months!
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
Latest Resources
Report: Customer Contact Personas Shaping UK Service Expectations
White Paper: Human Oversight in AI-Driven Customer Experience
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The Human-AI Partnership: Steps to Create Connected, Effortless CX – Webinar
Latest Blogs
Sentiment Analysis Tools: How They Work and Top Picks for 2026
The Rise of Video Chat in Customer Service
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Easy Ways to Make Your Contact Centre More Charitable
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