Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs

Zoom and ArvatoConnect Announce a Strategic Partnership

Vonage Named Leader Across Three Juniper Research Markets

Genesys Wins “Best Use of AI in Customer Service” Award

Calabrio WFM Now Available in Microsoft Marketplace

CSAT, QA, and AI – The New Formula for Customer Satisfaction

Zendesk Expands Microsoft Integration With New AI Tools

Assembled Announces a Strategic Partnership With Dixa

Police Forces Stall on AI Investment, Research Shows

Sabio Delivers Europe’s Largest Google Agent Assist Deployment

8×8 Introduces New Platform Capabilities

NiCE Named Leader in IDC CCaaS MarketScape 2025

NiCE Announces an Expanded Partnership With IGT Solutions

Aspect and Cresta Partner to Enhance Contact Centre Performance

Five9 Introduces New AI-Driven Updates at Their CX Summit

UJET Acquires Spiral to Deepen AI Capabilities

Zoom Expands Into Hiring With BrightHire Acquisition

Content Guru Wins UK IT “Vendor of the Year”

Fun Ways to Fundraise for Children in Need 2025

Odigo Acquires Akio to Strengthen European CX Leadership

8×8 Adds Native Support for Mitel SIP Phones

Zoom to Acquire Bonsai to Expand Small Business Capabilities

8×8 Makes Workforce Management Standard for All Users

Calabrio Expands Partner Network With Avant, Sabio, Five9