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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Rocket launching out of a phone into a globe

Microsoft Releases AI-Driven Dynamics 365 Contact Center

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Orange Cyberdefense Streamlines Service Operations with NICE CXone

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64% of Customers Don’t Want AI – New Gartner Report Finds

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2024 International CX Excellence Award Winners Announced

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A New Survey Reveals Challenges for UK Contact Centres

AI robot and human hand in healthcare concept

New Report Launched for AI in Healthcare

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Leeds Building Society Modernises its Contact Centre with Sabio

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People in Southampton Won’t Wait a Minute on Hold

Business person analyzes customer experience satisfaction

New Study Shows AI Enhances Consumer Loyalty

Business man pushing large stone up to hill , Business challenges concept

What Are the Most Common Challenges in Contact Centre Management?

shrinkage pie

What Is Shrinkage?

Employees playing fun office games

Games Ideas for An Office Olympic Themed Incentive

Person on a sales call

The Right Words and Phrases to Use on a Sales Call

accounts ledger

What is an Account Code?

available

What is Available Time?

99 Ways to Change Your Contact Centre