Date: 29 May 2025, 7 AM PST | 10 AM EST
Location: Virtual
Auto QA is no longer just about automating QA tasks.
It’s about exposing the unseen – trends, risks, and opportunities hiding in your contact centre. And it’s helping teams take smarter, faster action across the business.
While many organizations adopt Auto QA to save time, its real power lies in what it reveals. By analyzing 100% of customer interactions, teams are surfacing the insights they need to reduce churn, improve CX, boost efficiency, and unlock growth.
Join this live session to learn how to move beyond automation — and start using Auto QA as a strategic source of business insight.
What You’ll Learn:
- How Auto QA is being used for more than agent scorecards — and why that matters
- High-impact business use cases, from churn detection to competitive intelligence
- Real-world examples of insights surfaced from conversation data — and how companies are acting on them
- How leading organizations are leveraging Auto QA to drive visibility, action, and measurable outcomes
Bonus for Attendees: Get a free AI-powered analysis of 500 of your customer interactions — see what hidden insights you could be missing.
Author: MiaRec
Reviewed by: Robyn Coppell
Published On: 15th May 2025
Read more about - Call and Contact Centre Events, MiaRec
