CallMiner Wins a Silver Stevie Award 105 Filed under - Archived Content, CallMiner, Nuance CallMiner have announced that they, alongside Nuance Communications, received a Silver Stevie Award in the New Contact Center Solution category. The award recognises the joint partnership to deliver a customer engagement analytics solution that offers the most robust and accurate insights into the customer journey through Artificial Intelligence (AI). Through this partnership, the CallMiner Eureka Voice of the Customer analytics platform has combined with Nuance’s Professional Services team to reveal insights from automated analysis of communications across channels – calls, chat, emails, texts, social media, surveys, and more. Key impacts of this solution include the ability to guide efforts to improve the customer experience, continuously improve contact centre efficiency, manage agent performance and mitigate risk and compliance issues. Paul Bernard “We are honoured to have received a Stevie Award that recognises the efforts of our strong partnership with Nuance,” said Paul Bernard, CallMiner CEO. “By combining our joint strengths, we provide cutting-edge engagement analytics to drive powerful business insights that are being recognised across the customer service industry.” “Today, demands on contact centres are increasingly complex as customers use multiple channels for contact, have greater expectations on service, and desire personalised and efficient experiences,” said Tony Lorentzen, senior vice president and general manager for Voice and Security solutions, Nuance Enterprise Division. “The recognition from the Stevie Awards demonstrates that the joint Nuance and CallMiner Customer Engagement Analytics solution is providing real value for enterprises by leveraging AI to improve the customer experience and increase efficiencies.” Author: Robyn Coppell Published On: 8th Mar 2018 - Last modified: 1st Nov 2018 Read more about - Archived Content, CallMiner, Nuance Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter