CallTower Unveils Solgari’s Integrated Microsoft Teams Contact Center

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Filed under - Contact Centre News

CallTower has unveiled the cutting-edge Solgari Contact Center.

Solgari is integrated into the Microsoft Teams App; this launch signifies a major advancement in the contact center agent experience with complete management within Microsoft Teams.

Solgari’s Contact Center delivers a cutting-edge solution designed to transform the way organizations communicate, collaborate and serve customers using CallTower’s Microsoft Teams voice platforms.

This unique combination of features and benefits simplifies operations, empowers teams to work more efficiently and delivers exceptional customer service experiences.

Solgari offers a Microsoft certified Contact Center within the application for Operator Connect and Direct Routing.

This integration provides a seamless solution for users of Microsoft Teams, offering powerful features such as call recording, IVR, advanced routing, and omni-channel capabilities including chat, email and SMS.

Real-time analytics and reporting tools are also included, enabling organizations to optimize their customer interactions all within the MS Teams application window.

“We are thrilled to offer our customers a fully integrated contact center solution for Microsoft Teams voice and advanced contact center capabilities within a single pane of glass,” said CallTower’s CRO, William Rubio.

“By integrating Solgari with Teams, we are reducing the complexity for contact center agents who typically manage multiple windows. The single interface will provide agents with easier management of UCaaS and CCaaS delivering a unified experience within the MS Teams app.”

“We are excited to announce Solgari for Teams, a comprehensive all-channel contact center solution natively designed for Microsoft Teams.

“This integration revolutionizes the way businesses communicate, ensuring seamless and efficient interactions through voice, video, chat, and social media all within one unified platform.

In today’s digital landscape, empowering our users with the ability to communicate effectively across all channels is not an extra perk, but an absolute necessity.

Solgari for Teams is poised to be a game-changer, setting a new benchmark for comprehensive communication solutions in the era of digital transformation,” said Solgari’s Chief Growth Officer, Ernest LaBara.

Author: Robyn Coppell

Published On: 13th Jul 2023 - Last modified: 18th Jul 2023
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