Date: 22 August 2025, 13:00-14:00
Location: Virtual
The BPO sector is evolving fast. AI is now a priority, outbound is making a comeback, and tech is the new competitive advantage. But how are BPOs really adapting—and where are the smart operators focusing next?
Join MaxContact and HGS for a fast-paced, insight-packed webinar where they break down the findings from MaxContact’s State of the UK BPO Report and explore how HGS – global experts in digital customer experience – are putting strategy into action.
What to Expect:
You’ll leave with practical takeaways on adding AI into your contact strategy, plus how to build trust through people and technology. Highlights include:
- Top trends shaping BPO strategy in 2025
- How HGS is applying AI, automation and analytics to drive outcomes
- What high-performing CX looks like today—and what’s coming next
- Q&A with leading industry experts
Author: MaxContact
Reviewed by: Robyn Coppell
Published On: 12th Aug 2025
Read more about - Call and Contact Centre Events, MaxContact
