Case Study: Carrefour Banque Modernises Call Centre System Related Articles Case Study: Hager Elevates Operational Efficiency Case Study: Culligan Optimizes Customer Service ROI Definition: Contact Centre Jargon and Terminologies Case Study: How PhotoBox Enhanced its Customer Experience © PeopleImages.com - Yuri A - Shutterstock - 2291445483 Filed under - Contact Centre News, Case Studies, Diabolocom Carrefour Banque has embarked on an initiative to improve its customer relations and modernize its call centre system. Catherine De Oliveira, Head of Workflow Management at Carrefour Banque & Assurance, shares her reasons for choosing Diabolocom. Objectives Carrefour Banque’s main objectives were as follows: Improve the customer experience by offering a more powerful and intuitive call centre solution. Migrate to a cloud solution for more flexible, scalable management of telephone flows for head office customer relations centres and branches. Facilitate integration with other existing tools and systems, such as CRM and orchestrators. Benefit from a solution capable of handling a large number of users and telephone flows, while offering a user-friendly interface for advisors. Challenge Carrefour Banque was faced with a call centre system that no longer effectively met their growing customer relationship needs. The challenge was to migrate quickly and efficiently to a modern, integrated, cloud-based solution, while ensuring a smooth transition and minimizing service interruptions. Solution To meet this challenge, Carrefour Banque chose Diabolocom as its cloud-based call centre solution. Diabolocom offered the advanced features needed to enhance the customer experience, facilitate telephone flow management and ensure seamless integration with Carrefour Banque’s existing tools and systems. Results The rapid 3-month deployment of Diabolocom at Carrefour Banque has produced significant results: Users benefit from a high-performance, intuitive call centre solution. Migration to the cloud has enabled more flexible and scalable management of telephone flows for head office customer relations centers and branches. The consultants quickly adopted the solution and were up and running in record time. Why Diabolocom? Carrefour Banque chose Diabolocom for a number of reasons: Advanced features tailored to the specific needs of Carrefour Banque. Seamless integration with existing tools and systems, such as CRM and orchestrators. User-friendly interface and ease of use for advisors. Diabolocom’s positive reputation and satisfactory feedback from other Carrefour Group companies. Expert and available team. “As far as the Diabolocom team is concerned, I’d say available and responsive: we’re dealing with a team that’s always listening; as soon as we have a question, a problem, we get a quick response.” Catherine De Oliveira – Head of Flow Management at Carrefour Banque & Assurance This blog post has been re-published by kind permission of Diabolocom – View the Original Article For more information about Diabolocom - visit the Diabolocom Website About Diabolocom Diabolocom, a European provider of Enterprise-ready cloud-based contact centres, empowers organizations worldwide to excel in customer satisfaction. Read other posts by Diabolocom Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Diabolocom Published On: 19th Dec 2023 Read more about - Contact Centre News, Case Studies, Diabolocom Recommended Articles Case Study: Hager Elevates Operational Efficiency Case Study: Culligan Optimizes Customer Service ROI Contact Centre Jargon and Terminologies Case Study: How PhotoBox Enhanced its Customer Experience Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter