CCMA Awards Open for Nominations

The nominations process has opened for the 20th annual UK National Contact Centre Awards.

The 2015 awards are supported by the Call Centre Management Association (CCMA).

Categories include:

• Call Centre Manager of the Year (over 100 seats)
• Call Centre Manager of the Year (less than 100 seats)
• Contact Centre Manager of the Year for an Outsourced Operation
• Team Manager/Leader of the Year
• Quality Manager of the Year
• Customer Relations Manager of the Year
• Customer Experience Champion
• Social Media Manager of the Year
• Call Centre Support Manager of the Year
• Learning and Development Champion
• Recruitment Champion of the Year

Every finalist is put through a comprehensive judging process, which includes a site visit and personal interview with the candidate, line manager and direct reports, ensuring only the very best receive the much sought-after accolade.

Previous 2014 winners of the awards include Air France, British Gas, BT, Capita, Conduit, Direct Line Group, DVLA, Harrow Council, Sykes Global and Tesco Bank.

“The CCMA is proud of its long association with the UK National Contact Centre Awards. They are vital in recognising and rewarding individual excellence in our industry,” said Ann-Marie Stagg, Chief Executive of the CCMA. “We’re delighted that so many previous winners have gone on to become important role models and ambassadors championing the contact centre profession.”

The 2015 winners will be announced at a gala dinner in Central London on 20th May 2015.