CCW Asia Related Articles What’s Next in CX? 5 Highlights From CCW Europe 2022 Definition: Contact Centre Jargon and Terminologies Our Top Use Cases for AI in Customer Service Contact Centre AI Maturity Model Filed under - Call and Contact Centre Events Date: 16 July to 19 July 2024 Location: Singapore Register Now Transforming Customer Contact through Generative AI, Smart Automation and Connected Agents In this rapidly evolving contact center landscape, leveraging technology solutions is pivotal for future-proofing customer contact functions. By embracing customer care as a brand protector, promoting cross-department collaborations, harnessing automation through AI and machine learning, leveraging customer insights and analytics, managing a strong partner ecosystem, and exploring disruptive technologies, contact centers can excel in delivering exceptional customer experiences while standing out in the competitive market. Join us in July 2024 at Customer Contact Week Asia, the region’s largest gathering, bringing together senior customer service and operations professionals to positively impact the customer experience journey through Generative AI, Smart Automation and Connected Agents. Register Now! Author: Robyn Coppell Published On: 7th Sep 2023 - Last modified: 27th Mar 2024 Read more about - Call and Contact Centre Events Recommended Articles What’s Next in CX? 5 Highlights From CCW Europe 2022 Contact Centre Jargon and Terminologies Our Top Use Cases for AI in Customer Service Contact Centre AI Maturity Model Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter