CCW Asia

Date: 16 July to 19 July 2024

Location: Singapore

Transforming Customer Contact through Generative AI, Smart Automation and Connected Agents

In this rapidly evolving contact center landscape, leveraging technology solutions is pivotal for future-proofing customer contact functions.

By embracing customer care as a brand protector, promoting cross-department collaborations, harnessing automation through AI and machine learning, leveraging customer insights and analytics, managing a strong partner ecosystem, and exploring disruptive technologies, contact centers can excel in delivering exceptional customer experiences while standing out in the competitive market.

Join us in July 2024 at Customer Contact Week Asia, the region’s largest gathering, bringing together senior customer service and operations professionals to positively impact the customer experience journey through Generative AI, Smart Automation and Connected Agents.

Author: Robyn Coppell