CCW Conference & Trade Show

CCW 2024 - The 25. international Conference & Trade Show for Innovative Customer Dialogue
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CCW 2024 – The 25. International Conference & Trade Show for Innovative Customer Dialogue

  • Conference: 26. – 29. February 2024
  • Trade Show: 27. – 29. February 2024
  • Live at ECC in Berlin & digital worldwide

CCW Conference

The CCW Conference gives you the opportunity to experience the pioneers of innovative customer dialogue at first hand.

More than 40 top speakers will present vital industry trends, new working environments, future-proof technologies and much more over two conference days, as well as an innovation day and an inspiration day.

Here you can find out what is really driving the service industry forward, and which solutions will revolutionise your customer service.

Did you know? As a participant of the CCW Conference you are a VIP: you have exclusive access to our VIP Arena, where you can exchange ideas with our conference speakers and other conference participants at the same level. You also get free admission to the CCW Trade Show and the legendary CCW Party.

With the CCW Conference, you’ll be underpinning the excellence of your customer service.

It’s your choice: come to Berlin for the live experience or attend virtually online from anywhere in the world!

CCW Trade Show

At the CCW Trade Show you’ll get a unique international market overview. What is happening in the service industry? What technologies are waiting in the wings? And what will really advance your customer service?

Get the inspiration you need for excellent service from the exhibitors at the CCW Trade Show. During the three days of the show, you can enjoy the concentrated energy of the customer dialogue industry – whether in the Speakers’ Forum, at our live call center “The Next Experience”, in the TeleTalk demo or other exciting trade show forums, or in our brand-new CCW concept areas.

The CCW Trade Show offers you deep insights into the customer dialogue of tomorrow, innovative solutions and future-oriented technologies for your “Total Experience Management”.

Put together your own CCW timetable!


Meet the Five9 team at CCW Berlin 2024 in Hall 3, Stand 3C12, and learn more about the Five9 Intelligent CX Platform and how the Power of People and Technology can help you deliver a better customer experience. Click here to learn more.

Author: Robyn Coppell

Published On: 6th Sep 2023 - Last modified: 1st Mar 2024
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