ChatGPT Created This Webinar Series Related Articles The Difference Between ChatGPT, LLMs, and Generative AI Definition: Contact Centre Jargon and Terminologies Our Top Use Cases for AI in Customer Service How ChatGPT Will Change the Agent Role and CX © emojoez - Shutterstock - 1686499537 Filed under - Contact Centre News, NICE Join NICE for a four-part webinar series as they explore the impacts of Conversational AI on digital CX: What it takes to make your AI implementation exceptional How it’s changing the way we think, interact and converse And how you can put AI to work for you to build next-generation self-service experiences AI began transforming the way we do business long before ChatGPT arrived on the scene. Yet the explosive popularity of OpenAI’s Large Language Model takes it to a new level in user adoption and business deployments. What’s next? How did we get here? And how can you leverage AI for your business? Find out. AGENDA Generative AI: Revolutionizing Search, Shopping, and Support Session 1: On Demand | Available March 28 Why generative AI will fundamentally change what we think about when we discuss conversational AI and how its capabilities will completely overhaul how consumers look for and consume information. AI Building Block for Delivering Exceptional CX Session 2: On Demand | Available April 11 Learn about the necessary pieces for creating exceptional CX flows with generative AI. Generative AI for the Modern CX Organization Session 3: Live | April 27, 2023 | 11 am EDT, 4:00 pm GMT In this session, we discuss the impact on IVAs and AI-supported agent interactions and how this can improve not just efficiency and impact of employees but can create new experiences that previously were not available to a brand’s workforce. Deploying GPT for Business in 2023 Session 4: On Demand | Available May 9 Bringing everything together, join our final session to learn how integrating this technology can de-risk your roadmap and alleviate pressure on current macro employment pressures across the current economic landscape. Click here to Register for the Series For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Read other posts by NICE Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE Published On: 25th Apr 2023 Read more about - Contact Centre News, NICE Recommended Articles The Difference Between ChatGPT, LLMs, and Generative AI Contact Centre Jargon and Terminologies Our Top Use Cases for AI in Customer Service How ChatGPT Will Change the Agent Role and CX Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter