Cloudfest London 2019


About the Event

Our line-up of industry experts, visionary thought leaders and successful customers, with great opportunities to network and engage, will leave you with real-life examples and hints and tips for how you can improve efficiency, reduce churn and create greater customer advocacy.

Keynote – The Psychology Of Customer Interaction
Martin Hill-Wilson – Customer Service, CX & AI Engagement Strategist – Brainfood Consulting

Given its importance to many corporate growth strategies, it is alarming that progress has flatlined for the last three years according to Nunwood and Forrester. Brand switching shows consumers are becoming less tolerant of poor service and despite growing sophistication of the technology, consumers remain critical of bot based self service and still demand access to human assistance.

So what is really going on? If we look at these issues through the lens of psychology and neuroscience, these customer behaviours start to make sense. In particular when we understand how emotion, feeling and the way we remember experiences influence our decisions and behaviour.

Date and Time

Starting:
Thursday 10th October 2019

Organisers

Date and Time

Starting:
Thursday 10th October 2019