Colour Code Your Internal Emails 909 Filed under - Archived Content Here is a good idea to help you make sure important emails aren’t ignored by your colleagues. Many contact centre employees receive a large number of internal emails throughout the day, from everyone from the receptionist trying to locate the person who has left their lights on to the team leader trying to share a vital update. Information overload often results in many of these messages being zoned out, especially during a busy day. A good solution to this is to colour-code your internal emails. For example: RED – URGENT UPDATES YELLOW – IMPORTANT INFORMATION GREEN – GOOD TO KNOW It can also help if you segment your bank of email addresses, so people only receive the emails that are relevant to them. Just make sure you create a firm definition of what each colour code means – and make sure everyone sticks to it. Otherwise everything will end up RED and you’ll be back to where you started. Author: Megan Jones Published On: 26th Apr 2016 - Last modified: 10th Dec 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter