Connecting With Customers Through Email Workshop Filed under - Archived Content The Essentials: Online delivery by Daniel Ord, a CXPA Recognized Training Provider and 30 year industry veteran in CX, EX, Contact Centers and Customer Service A one day workshop split into 2 online sessions of 4 hours each Recommended audience: Frontline Team Members who interact with Customers through email. Team Leaders, Team Managers, Quality Assurance & Customer Experience professionals involved in any way with managing or supporting the Email channel. Anyone in the Organization who wants to measurably improve their ability to write better emails. Workshop overview: This Customer service emails training course is designed to teach a structured process in handling email customer correspondence for frontline staff who are required to write and respond to customer enquiries, complaints and so on via the email channel. Typical roles include: Contact Center agents (sales or service) who handle customers emails Customer service staff Telephone account management Complaints teams Written correspondence teams Anyone who writes emails and wants to do a better job of it We walk Participants through a structured process across 4 modules: Module 1: Using an Email Framework Module 2: How to Intepret incoming Emails Module 3: Service Skills for Email Module 4: How to Address Tone & Content Though it’s a challenging channel it’s possible to write great emails – and efficiently as well. We teach you how! Author: Robyn Coppell Published On: 9th Feb 2021 - Last modified: 22nd Feb 2021 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter