Date: 13 August 2025, 2pm BST
Location: Virtual
Checkatrade has undergone a transformative journey to better understand and optimise their customer engagement.
By applying sentiment analysis, data-driven outreach, and refined communication strategies, they’ve unlocked new ways to drive contact centre efficiency and agent empowerment.
Hear firsthand from Checkatrade’s Rico McLeod and CallMiner’s Jamie Harper about strategies to identify agent challenges, drive product innovation, improve service levels and inform companywide decisions.
They’ll offer insights on how they stay ahead by proactively highlighting changes to the wider company and delivery team in real time.
Plus, learn more on how a collaborative approach across teams is reshaping their CX while equipping agents with the tools and insights they need to thrive in an ever-changing marketplace.
Author: CallMiner
Reviewed by: Robyn Coppell
Published On: 18th Jul 2025
Read more about - Call and Contact Centre Events, CallMiner
