CX Cloud from Genesys and Salesforce – Webinar Related Articles Genesys and Salesforce Launch AI-Powered Solution Genesys Introduces AI Across the Genesys Cloud Platform Now Available: CX Cloud from Genesys and Salesforce Genesys Launches Native Journey Management for Genesys Cloud Filed under - Archived Content, Genesys Join Genesys and Salesforce Solution Consultants for a sneak peek into how you can transform the way you engage with your customers and elevate your customer experience to new heights. With CX Cloud from Genesys and Salesforce, organisations can enjoy a more cohesive approach to customer interaction. Through bi-directional data sharing, businesses gain valuable insights into customer behaviors, interactions, and historical data throughout the customer journey. We’re going to look at how you can empower and support your agents with contextual information and agent assist tools as the foundation of providing superior customer experiences with Genesys infused data. Author: Robyn Coppell Published On: 7th Feb 2024 - Last modified: 15th Feb 2024 Read more about - Archived Content, Genesys Recommended Articles Genesys and Salesforce Launch AI-Powered Solution Genesys Introduces AI Across the Genesys Cloud Platform Now Available: CX Cloud from Genesys and Salesforce Genesys Launches Native Journey Management for Genesys Cloud Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter