The pandemic has proved a disruptive influence on customer service operations – from homeworking to fresh momentum towards a digital-first agenda. Brexit promises similar uncertainty. Whether a no-deal version or not, there will be many unknowns that consumers and organizations will be seeking answers to.
If COVID-19 has taught us anything, it is the value of anticipating changing expectations and behaviour in customers to be a state of readiness.
Please join us as we take a detailed review of the ways in which Brexit could impact contact centres in different sectors. We will be exploring these as a way of validating and strengthening existing service plans.
Thursday 26th November, 2pm
Meet the Speakers
- Martin Hill-Wilson – Customer Service, CX & AI Engagement Strategist – Brainfood Consulting