Does Brexit Mean CXit? 223 Filed under - Archived Content, Martin Hill-Wilson, Sabio The pandemic has proved a disruptive influence on customer service operations – from homeworking to fresh momentum towards a digital-first agenda. Brexit promises similar uncertainty. Whether a no-deal version or not, there will be many unknowns that consumers and organizations will be seeking answers to. If COVID-19 has taught us anything, it is the value of anticipating changing expectations and behaviour in customers to be a state of readiness. Please join us as we take a detailed review of the ways in which Brexit could impact contact centres in different sectors. We will be exploring these as a way of validating and strengthening existing service plans. Thursday 26th November, 2pm Meet the Speakers Martin Hill-Wilson – Customer Service, CX & AI Engagement Strategist – Brainfood Consulting Author: Rachael Trickey Published On: 20th Nov 2020 - Last modified: 18th Mar 2024 Read more about - Archived Content, Martin Hill-Wilson, Sabio Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter