Essential resources from Call Centre Helper


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We’ve compiled some of our best resources to help you improve your contact centre.


Roadmap to the Cloud


How do you decide when – or if – to move critical business applications to a cloud-computing environment? This White Paper discusses where to start.

White Paper: written by Genesys


Sound Ideas for your Contact Centre


Voice clarity is a real problem for many contact centres. This White Paper looks at how to go about reducing background noise and prevent customers having to repeat themselves.

White Paper: written by Plantronics


10 Strategies for Enhanced Web Self Service


This White Paper, written by Call Centre Helper, shows organisations how they can solve more customer issues via self-service, improve the accuracy of Question & Answer pages and search facilities – and ultimately please more customers.

White Paper: A Call Centre Helper White Paper, sponsored by Oracle


20 Ways to Wow Customers with Video Assistance

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These 20 quick tips from the experts at Vee24 show you how to use live video help to deliver online results that are more like brick-and-mortar stores – in both customer satisfaction and sales conversion.

White Paper: written by Vee24


Workforce Management using your Smartphone

This report looks at the ways that agents are scheduled and how smartphones impact the whole WFM process.

White Paper: written by injixo


What’s Happening in Cloud-Based Contact Centres?


What’s the number one mistake that companies make when adding channels to multi-channel contact centres? What organisational structure should support your cloud-based contact centre?

This White Paper from DMG Consulting addresses these questions and more.


Published On: 23rd Apr 2014 - Last modified: 5th Mar 2019
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