Webi
Recorded Webinar: Automation in the Customer Journey
nar on Automation in the customer journey.
We all want to improve the customer journey, making it as smooth and as efficient as possible.
Some parts of this journey lend themselves to automation, and some don’t.
This webinar is brought to you by Call Centre Helper and is sponsored by Netcall.
Original Webinar date: June 2013
Agenda
- Introductions - Jonty Pearce, Call Centre Helper
- Automation in the customer journey - Tony Norman, Netcall
- How we use automation - Tracy Lancashire, Dacorum Borough Council
- Top tips from the audience
- Interactive Q&A - Live questions from the audience
Topics to be discussed
- The best places to automate the customer journey
- Where NOT to automate
- Voice self-service
- Speech recognition
- Proactive messaging
- Automated payments
- PCI compliance
- Process improvement and automation
- Customer surveys
- Top tips from the audience
- Interactive questions and answers
This webinar is brought to you by Call Centre Helper and is sponsored by Netcall.
Original Webinar date: June 2013 Author: Jo Robinson
Published On: 25th Jun 2013 - Last modified: 13th Aug 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Automation, Customer Journey, On Demand
