Articles - Automation

1,272

How Can You Automate Your Contact Centre?

A red cog being placed among other cogs acting as the keystone

1,269

23 Key Processes Call Centre Automation Can Simplify

Retro Robot with Tin Can Phones

772

The Dos and Don’ts of Automated Assistants in the Contact Centre

A picture of someone experiencing the virtual technology world

5,680

Call Centre Software: What Should You Be Looking Out For?

1,630

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

11,828

The Top 10 Emerging Technologies in Contact Centres

2,634

The 10 Things They Won’t Tell You About Artificial Intelligence

21,834

12 Top Uses of Artificial Intelligence in the Contact Centre

6,253

26 Contact Centre Technology Predictions for 2018

1,613

What is an Auto Attendant?

4,479

An Introduction to… Process Automation Technology

1,984

What’s Next With… Smarter Ways of Working?

4,119

How to Choose the Right Technology for Your Call Centre

9,016

7 tips for automation and self-service in the contact centre

2,509

Recorded Webinar: Automation in the Customer Journey

17,650

A Simple Technique to Improve Your Contact Centre Strategy

9,686

Can a Unified Desktop Improve Agent Productivity?