The Leading Contact Centre Magazine

Articles about Automation

What Is Robotic Process Automation (RPA)?

1,306

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Contact Centre Jargon and Terminologies

198,428

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The Top 10 Emerging Technologies in Contact Centres

3,411

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The 10 Things They Won’t Tell You About Artificial Intelligence

1,886

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12 Top Uses of Artificial Intelligence in the Contact Centre

9,975

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26 Contact Centre Technology Predictions for 2018

4,784

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665

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An Introduction to… Process Automation Technology

1,975

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32,000 Jobs in UK Contact Centres Are Set to Bear the Brunt of Brexit

786

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What’s Next With… Smarter Ways of Working?

1,422

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How to Choose the Right Technology for Your Call Centre

3,300

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7 tips for automation and self-service in the contact centre

8,567

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Recorded Webinar: Automation in the Customer Journey

2,337

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A Simple Technique to Improve Your Contact Centre Strategy

14,089

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Can a Unified Desktop Improve Agent Productivity?

9,185

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