Articles - Automation

1,339

How Can You Automate Your Contact Centre?

A red cog being placed among other cogs acting as the keystone

1,519

23 Key Processes Call Centre Automation Can Simplify

Retro Robot with Tin Can Phones

808

The Dos and Don’ts of Automated Assistants in the Contact Centre

A picture of someone experiencing the virtual technology world

6,269

Call Centre Software: What Should You Be Looking Out For?

1,855

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

13,255

The Top 10 Emerging Technologies in Contact Centres

2,873

The 10 Things They Won’t Tell You About Artificial Intelligence

22,879

12 Top Uses of Artificial Intelligence in the Contact Centre

6,585

26 Contact Centre Technology Predictions for 2018

1,769

What is an Auto Attendant?

4,892

An Introduction to… Process Automation Technology

touching digital brain

2,035

What’s Next With… Smarter Ways of Working?

puzzle pieces together

4,195

How to Choose the Right Technology for Your Call Centre

9,155

7 tips for automation and self-service in the contact centre

2,536

Recorded Webinar: Automation in the Customer Journey

18,237

A Simple Technique to Improve Your Contact Centre Strategy

9,787

Can a Unified Desktop Improve Agent Productivity?