Articles - Automation

Conceptual illustration of human technology

The Human-Tech Touch of Tomorrow

Reducing and cutting cost concept with scissors with the word cost

How to Reduce the Cost to Serve by Removing Manual Tasks

Business transformation concept with digital butterfly

Business Transformation and the Contact Centre

rpa in contact centres graphic

RPA in Contact Centres: An Executive Guide

Gartner’s 2023 Magic Quadrant for Sales Force Automation (SFA) Platforms

Have You Seen the Gartner 2023 Magic Quadrant for SFA?

Transformation concept with butterfly

Transforming Customer Service Through Speech Automation and CCaaS

Person walking rope between two sides

Finding the Sweet Spot Between Automation and Control

Customer service automation concept with robot hand holding chatbot icon

Exploring the Power of Automation

Ai connection and automation concept with digital head and speech bubbles

Inside the AI Automation Revolution

recording of simplifying and automating the contact centre webinar

Recorded Webinar: Simplifying and Automating the Contact Centre

Red clock with speedy blurred effect. Concept of fast time passing.

How to Improve Contact Centre Response Time

Compliance theme with person with laptop with compliance symbols

Is Automation a Game Changer for Call Centre QA Compliance?

A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept

How Technology Can Plug the Gap in a Short-Staffed Call Centre

How Can You Automate Your Contact Centre?

A red cog being placed among other cogs acting as the keystone

23 Key Processes Call Centre Automation Can Simplify

Retro Robot with Tin Can Phones

The Dos and Don’ts of Automated Assistants in the Contact Centre

A picture of someone experiencing the virtual technology world

Call Centre Software: What Should You Be Looking Out For?

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

The Top 10 Emerging Technologies in Contact Centres

The 10 Things They Won’t Tell You About Artificial Intelligence

12 Top Uses of Artificial Intelligence in the Contact Centre

26 Contact Centre Technology Predictions for 2018

What is an Auto Attendant?

An Introduction to… Process Automation Technology