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Articles - Automation

Find and explore a range of content on automation tools, to help streamline contact centre operations.

Video Image: How to Get Calls to the Right Agent, First Time

How to Get Calls to the Right Agent, First Time

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The Full Guide to Robotic Process Automation

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What Are Intelligent Contact Centres Doing Right Now?

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The Latest Emerging Trends and Strategies in CX

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Perfect Your Automated Customer Service Emails

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Can AI Really Handle Customer Complaints?

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The Future of Healthcare – 5 Innovative Solutions in Action

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5 Futuristic Use Cases for Retail CX

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Best Practice for Contact Centre Innovation

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Out of Hours Service – Who’s Doing It Best?

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The Essential Guide to Conversation Analytics

Video Image: What Does Contact Centre Partial Automation Really Mean?

What Does Contact Centre Partial Automation Really Mean?

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Time-Saving Hacks for Quality Monitoring

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RPA in Contact Centres: An Executive Guide

2023 Magic Quadrant for Sales Force Automation (SFA) Platforms

Have You Seen the Gartner 2023 Magic Quadrant for SFA?

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Webinar Recording: Simplifying and Automating the Contact Centre

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How to Improve Contact Centre Response Time

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How Technology Can Plug the Gap in a Short-Staffed Call Centre

How Can You Automate Your Contact Centre?

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23 Key Processes Call Centre Automation Can Simplify

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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5 Contact Centre Automation Examples

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Call Centre Software: What Should You Be Looking Out For?

What Is Robotic Process Automation (RPA)? and What are some Use Cases?