The Leading Contact Centre Magazine

Articles about Automation

What Is Robotic Process Automation (RPA)?

935

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Contact Centre Jargon and Terminologies

205,516

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The Top 10 Emerging Technologies in Contact Centres

3,816

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The 10 Things They Won’t Tell You About Artificial Intelligence

1,930

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12 Top Uses of Artificial Intelligence in the Contact Centre

11,003

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26 Contact Centre Technology Predictions for 2018

4,866

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760

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An Introduction to… Process Automation Technology

2,119

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32,000 Jobs in UK Contact Centres Are Set to Bear the Brunt of Brexit

820

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What’s Next With… Smarter Ways of Working?

1,445

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How to Choose the Right Technology for Your Call Centre

3,367

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7 tips for automation and self-service in the contact centre

8,594

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Recorded Webinar: Automation in the Customer Journey

2,344

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A Simple Technique to Improve Your Contact Centre Strategy

14,239

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Can a Unified Desktop Improve Agent Productivity?

9,221

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