Articles - Automation

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799

How Technology Can Plug the Gap in a Short-Staffed Call Centre

1,443

How Can You Automate Your Contact Centre?

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1,837

23 Key Processes Call Centre Automation Can Simplify

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887

The Dos and Don’ts of Automated Assistants in the Contact Centre

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7,144

Call Centre Software: What Should You Be Looking Out For?

2,265

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

14,853

The Top 10 Emerging Technologies in Contact Centres

3,337

The 10 Things They Won’t Tell You About Artificial Intelligence

24,569

12 Top Uses of Artificial Intelligence in the Contact Centre

7,099

26 Contact Centre Technology Predictions for 2018

2,154

What is an Auto Attendant?

5,533

An Introduction to… Process Automation Technology

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2,119

What’s Next With… Smarter Ways of Working?

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4,330

How to Choose the Right Technology for Your Call Centre

2,568

Recorded Webinar: Automation in the Customer Journey

19,356

A Simple Technique to Improve Your Contact Centre Strategy

9,905

Can a Unified Desktop Improve Agent Productivity?