The Leading Contact Centre Magazine

Articles about Customer Journey

5 Customer Engagement Strategies That You Cannot Ignore

1,696

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14 Tips to Provide a Kind Customer Experience

1,402

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How to Reduce Friction and Add Rewards to the Customer Experience

831

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10 Ideas for Increasing Your Understanding of the Customer

1,180

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How to Use Customer Feedback to Improve Journey Maps

1,494

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The New Rules of Customer Service

3,995

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Contact Centre Jargon and Terminologies

189,819

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5 Steps to World-Class Customer Service

1,920

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14 Successful Initiatives From FatFace’s Contact Centre

2,938

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12 Top Tips to Reduce Inbound Call Volumes

5,485

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7 Ideas for Lowering Customer Effort

1,128

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Seven Top Tips for Service Design

1,324

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14 Top Tips for Digital Customer Service

3,790

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20% of Contact Centres Update Their Customer Journey Maps Monthly

163

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5 Steps to Creating a Customer Journey Map

4,319

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6 Ideas for Customer Journey Mapping

4,252

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Post it Notes dominate for Customer Journey Maps

229

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86% of Customer Journey Mapping Projects are Business Led

73

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Less Than Half of Contact Centres are Yet to Begin a Customer Journey Mapping Project

105

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13 Mistakes to Avoid… Multichannel

1,047

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