Articles - Customer Journey

A picture of a person thinking with a colourful brain with cogs and other diagrams above their head

637

What is a Customer Management Centre?

Traveler with backpack checks map to find directions in wilderness area

2,051

Customer Journey Map Examples With Expert Analysis

Two people on isolated backgrounds shrugging

63

Why Should Your Customers Remain Customers?

A picture of a map with destination pins

1,164

Customer Journey Mapping FAQs Answered

A picture of a journey line with coloured map pointers

1,323

8 Useful Customer Journey Mapping Tools and Techniques

A picture of people assessing analytics

1,115

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

A picture of someone pushing a fifth star into place, representing the improving CX concept

3,776

Improve Customer Experience: 5 Strategies That You NEED to Try

A picture of someone pointing to the words "proactive customer service"

7,806

What Is Proactive Customer Service? With a Definition, Examples and Key Challenges

A picture of a rocket being held by a hand

3,694

18 Tried and Tested Ways to Improve the Customer Experience

A picture of 2020 balloons

3,027

20 Contact Centre Predictions for 2020

A woman touching the screen with finger.

5,044

What Are Customer Touchpoints and How Can You Identify Them?

A photo of someone in consideration while looking across mountain range

1,516

23 Considerations to Make Before Implementing a New Digital Channel

A picture of wooden blocks spelling out "CX"

5,124

How to Improve the Customer Experience – With a Checklist

A photo of a smiley emoji above a mobile phone

4,512

How to Create an Effective Digital Customer Service Strategy

577

Podcast: How can we improve customer journeys to create happy customers?

Smiley face wood cube on white background.

3,893

What Is Customer Experience Management?

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

2,838

5 Customer Engagement Strategies That You Cannot Ignore

4,411

14 Tips to Provide a Kind Customer Experience

1,918

How to Reduce Friction and Add Rewards to the Customer Experience

2,415

10 Ideas for Increasing Your Understanding of the Customer

4,311

How to Use Customer Feedback to Improve Journey Maps

7,078

The New Rules for Good Customer Service

3,714

5 Steps to World-Class Customer Service

7,011

14 Successful Initiatives From FatFace’s Contact Centre