The Award Winning Contact Centre Magazine

Articles about Customer Journey

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A picture of people assessing analytics
What Is Customer Journey Analytics and How Can It Benefit Your Organization?
438
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A picture of someone pushing a fifth star into place, representing the improving CX concept
Improve Customer Experience: 5 Strategies That You NEED to Try
1,669
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A picture of someone pointing to the words "proactive customer service"
What Is Proactive Customer Service? With a Definition, Examples and Key Challenges
2,669
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A picture of a rocket being held by a hand
18 Tried and Tested Ways to Improve the Customer Experience
1,763
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A picture of 2020 balloons
20 Contact Centre Predictions for 2020
2,594
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A woman touching the screen with finger.
What Are Customer Touchpoints and How Can You Identify Them?
3,677
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A photo of someone in consideration while looking across mountain range
23 Considerations to Make Before Implementing a New Digital Channel
851
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A picture of wooden blocks spelling out "CX"
How to Improve the Customer Experience – With a Checklist
3,970
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A photo of a smiley emoji above a mobile phone
How to Create an Effective Digital Customer Service Strategy
3,165
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Podcast: How can we improve customer journeys to create happy customers?
457
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Smiley face wood cube on white background.
What Is Customer Experience Management?
2,867
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woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal
5 Customer Engagement Strategies That You Cannot Ignore
2,418
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14 Tips to Provide a Kind Customer Experience
2,785
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How to Reduce Friction and Add Rewards to the Customer Experience
1,370
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10 Ideas for Increasing Your Understanding of the Customer
1,676
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How to Use Customer Feedback to Improve Journey Maps
2,643
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The New Rules for Good Customer Service
5,174
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Contact Centre Jargon and Terminologies
252,091
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5 Steps to World-Class Customer Service
2,882
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14 Successful Initiatives From FatFace’s Contact Centre
4,115
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