Articles - Customer Journey

Understand your Customer on paper

1,839

3 Steps to Better Understanding Your Customers

652

Five Steps to Map Customer Journeys

Customer Personas written in front of lots of headshots

340

Using Personas in Customer Journey Mapping

A picture of wooden blocks spelling out "CX"

6,920

How to Improve the Customer Experience – With a Checklist

Comparison between reason and feeling. Brain and heart on a two tone background

696

Five Steps to Map Emotions Onto the Customer Journey

Customer journey analysis

75

What Is Customer Journey Analysis?

Closeup of compass over stained yellowed paper sheet with part of hand drawn treasure map

1,320

25 Ways to Help Simplify the Customer Journey

A photo of a smiley emoji above a mobile phone

7,656

How to Create an Effective Digital Customer Service Strategy

A picture of a person thinking with a colourful brain with cogs and other diagrams above their head

785

What is a Customer Management Centre?

Traveler with backpack checks map to find directions in wilderness area

2,683

Customer Journey Map Examples With Expert Analysis

Two people on isolated backgrounds shrugging

77

Why Should Your Customers Remain Customers?

A picture of a map with destination pins

1,336

Customer Journey Mapping FAQs Answered

A picture of a journey line with coloured map pointers

1,589

8 Useful Customer Journey Mapping Tools and Techniques

A picture of people assessing analytics

1,773

What Is Customer Journey Analytics and How Can It Benefit Your Organization?

A picture of someone pushing a fifth star into place, representing the improving CX concept

4,931

Improve Customer Experience: 5 Strategies That You NEED to Try

A picture of someone pointing to the words "proactive customer service"

10,875

What Is Proactive Customer Service? With Examples

A picture of a rocket being held by a hand

4,681

18 Tried and Tested Ways to Improve the Customer Experience

A picture of 2020 balloons

3,378

20 Contact Centre Predictions for 2020

A woman touching the screen with finger.

5,782

What Are Customer Touchpoints and How Can You Identify Them?

A photo of someone in consideration while looking across mountain range

2,281

23 Considerations to Make Before Implementing a New Digital Channel

689

Podcast: How can we improve customer journeys to create happy customers?

Smiley face wood cube on white background.

4,541

How to Improve Customer Experience Management

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

3,165

5 Customer Engagement Strategies That You Cannot Ignore

5,237

14 Tips to Provide a Kind Customer Experience