Recorded Webinar: Best Practices in Workforce Management Related Articles Workforce Management Guide 18 Workforce Management Case Studies Workforce Planning: 20 Fundamental Rules 10 Workforce Management Best Practices That You Should Know 1,963 Filed under - Recorded Call Centre and Customer Experience Webinars, Forecasting, injixo, Workforce Management (WFM) Want to know how you could improve Workforce Management in your contact centre – and make it less of a headache for everyone involved? In this webinar, we will be sharing best practices in forecasting scheduling and resource planning. Topics Discussed The latest trends in Workforce Management The latest thinking on forecasting methods Improving forecast accuracy Forecasting with email and webchat Getting employee buy-in to the planning process Multi-skilling employees The best schedules to use Shift swaps and dealing with holiday requests Using spreadsheets to forecast staffing Top tips from the audience Panellists Penny Reynolds The Call Center School Chris Dealy injixo Dean Couchman injixo Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by injixo Author: Megan Jones Published On: 11th Feb 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Forecasting, injixo, Workforce Management (WFM) Recommended Articles Workforce Management Guide 18 Workforce Management Case Studies Workforce Planning: 20 Fundamental Rules 10 Workforce Management Best Practices That You Should Know Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter