Want to know how you could improve Workforce Management in your contact centre - and make it less of a headache for everyone involved?
In this webinar, we will be sharing best practices in forecasting scheduling and resource planning.
The latest trends in Workforce Management
The latest thinking on forecasting methods
Improving forecast accuracy
Forecasting with email and webchat
Getting employee buy-in to the planning process
The best schedules to use
Shift swaps and dealing with holiday requests
Using spreadsheets to forecast staffing
Top tips from the audience
The Call Center School
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by injixo