Recorded Webinar: Call Centre of the Future Related Articles Typical Roles in a Call Centre – With Job Descriptions Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Managing Change in the Contact Centre 1,389 Filed under - Recorded Call Centre and Customer Experience Webinars, Future, Genesys The Call Centre has developed a lot over the past few years. What will happen in the next few years? In this webinar, we look at what the future holds for the Contact Centre industry. Topics Discussed How social media will change the industry Change in customer expectations The future of email Video chat Omni-channel Webchat Video chat The future of voice New technology Your predictions for the future Call Centre Top tips from the audience Panellists Nicola Millard BT Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Megan Jones Published On: 8th Nov 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys Recommended Articles Typical Roles in a Call Centre – With Job Descriptions Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Managing Change in the Contact Centre Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter