Agenda
- Introductions – Jonty Pearce, Call Centre Helper
- Nicola Millard – BT
- Mike Murphy – Interactive Intelligence
Topics to be discussed
- How social media will change the industry
- Changes in customer expectations
- The future of email
- Video chat
- Omnichannel
- Webchat
- Video chat
- The future of voice
- New technology
- Your predictions for the future call centre
- Top tips from the audience
- Winning tip: “Whilst call center agents handle the more complex problems today, and technology handles simple, repetitive tasks – 5 years from now, machines may be better at handling the complex problems than humans.” Sent in by Craig18.
Original Webinar date: November 2015
Read more about - Recorded Call Centre and Customer Experience Webinars, Future, Genesys
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