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Recorded Webinar: Call Centre of the Future


The Call Centre has developed a lot over the past few years. What will happen in the next few years? In this webinar, we look at what the future holds for the Contact Centre industry.

Topics Discussed

  • How social media will change the industry
  • Change in customer expectations
  • The future of email
  • Video chat
  • Omni-channel
  • Webchat
  • Video chat
  • The future of voice
  • New technology
  • Your predictions for the future Call Centre
  • Top tips from the audience
  • Panellists

    Nicola Millard- Headshot
    Nicola Millard
    BT
    Mike Murphy- Headshot
    Mike Murphy
    Interactive Intelligence
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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