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Articles about Future

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13 Predictions for the Future of CRM Systems
2,638
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10 Contact Centre Technology Predictions for 2017
2,351
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Are You Ready for the Toughest Generation of Customers yet: Generation Z?
830
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Part 4. Anatomy of a Good Call – What a Good Call Will Look Like in the Future
998
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What’s Next With… Smarter Ways of Working?
1,432
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How Will Artificial Intelligence Change the Contact Centre Industry?
6,571
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What’s Next With… Cloud Contact Centres?
1,491
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Is Your Contact Centre Prepared for the Challenges of 2020?
3,362
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What Will Happen to the Contact Centre in 2016 and Beyond?
4,886
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Recorded Webinar: Call Centre of the Future
1,096
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What’s Next With… Multichannel?
1,965
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What Does the Future Hold for Customer Service?
1,963
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What’s Next With… Speech Analytics?
1,625
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What’s Next With… Headsets?
1,614
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75% of Contact Centres Yearn For Improved Systems
468
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What Does 2015 Hold for the Contact Centre Industry?
2,929
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The Future of Voice in the Contact Centre
6,311
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The Contact Centre of 2020
6,494
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inin-webinar-newsletter140626
Recorded Webinar: Contact Centre of the Future
1,227
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What-will-be-the-principal-role-of-the-Contact-Centre-Manager-in-2020
Contact Centre Managers to become Customer Experience Guardians
460
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Popular Pages
The Top 25 Words to Describe Yourself on Your CV
Top 25 Positive Words, Phrases and Empathy Statements
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The Best Customer Service Greeting Phrases – with Examples

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Editors Pick
9 Ways That the Contact Centre Advisor Role Will Change in the Future
10 Ways to Create Customer Value
Replace These Negative Words With Positive Alternatives for Customer Service
How to Improve Agent Performance in the Call Centre – With a Checklist
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