The Leading Contact Centre Magazine

Articles about Future

13 Predictions for the Future of CRM Systems

2,567

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10 Contact Centre Technology Predictions for 2017

2,327

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Are You Ready for the Toughest Generation of Customers yet: Generation Z?

808

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Part 4. Anatomy of a Good Call – What a Good Call Will Look Like in the Future

980

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What’s Next With… Smarter Ways of Working?

1,411

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How Will Artificial Intelligence Change the Contact Centre Industry?

6,493

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What’s Next With… Cloud Contact Centres?

1,464

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Is Your Contact Centre Prepared for the Challenges of 2020?

3,261

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,867

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Recorded Webinar: Call Centre of the Future

1,092

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What’s Next With… Multichannel?

1,947

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What Does the Future Hold for Customer Service?

1,938

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What’s Next With… Speech Analytics?

1,605

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What’s Next With… Headsets?

1,603

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75% of Contact Centres Yearn For Improved Systems

463

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What Does 2015 Hold for the Contact Centre Industry?

2,922

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The Future of Voice in the Contact Centre

6,146

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The Contact Centre of 2020

6,454

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Recorded Webinar: Contact Centre of the Future

1,223

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Contact Centre Managers to become Customer Experience Guardians

456

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