Articles - Future

A robot holding a phone with the words machine customers

116

What Are Machine Customers?

Dice showing number six with neon colours

2,291

6 Contact Centre Initiatives You Can’t Ignore

Stop sign with blurred coloured background

5,353

23 Things Every Contact Centre Manager Needs to STOP Doing in 2023

2023 year prediction concept - text in vintage letterpress wood type printing blocks with a cup of coffee

3,543

Contact Centre Predictions for 2023

The Future of Call Centres - Remote or Hybrid?

305

The Future of Call Centres – Remote or Hybrid?

Where Would You Like to See Video Used in Future Contact Centres?

75

Video Has a Mainstream Future

What Impact Does Analytics Have on Your CX Strategy and Decision Making?

135

Analytics Is Most Promising for Identifying Pain Points and Root Cause

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

105

AI Is Set to Take Hold of Contact Centres

What is Your Primary 2022 Priority?

80

Efficiency Rules the Roost

A photo of an innovative child

3,780

16 Contact Centre Technology Innovations That You Can’t Ignore

An illustration of a contact centre worker

3,749

Customer Trends Shaping the Contact Centre of the Future

A photo of a futuristic-looking advisor

3,286

9 Ways That the Contact Centre Advisor Role Will Change in the Future

4,217

13 Predictions for the Future of CRM Systems

3,027

10 Contact Centre Technology Predictions for 2017

boxing kid

1,466

Are You Ready for the Toughest Generation of Customers yet: Generation Z?

touching digital brain

2,084

What’s Next With… Smarter Ways of Working?

8,117

How Will Artificial Intelligence Change the Contact Centre Industry?

A pin next to a timeline and year 2020

4,922

Is Your Contact Centre Prepared for the Challenges of 2020?

2016 written on road

6,286

What Will Happen to the Contact Centre in 2016 and Beyond?

1,328

Recorded Webinar: Call Centre of the Future

2,629

What’s Next With… Multichannel?

2,569

What Does the Future Hold for Customer Service?

outline speech bubbles

2,742

What’s Next With… Speech Analytics?

future robot agent

2,026

What’s Next With… Headsets?