Articles - Future

The Future of Call Centres - Remote or Hybrid?

341

The Future of Call Centres – Remote or Hybrid?

Where Would You Like to See Video Used in Future Contact Centres?

306

Video Has a Mainstream Future

What Impact Does Analytics Have on Your CX Strategy and Decision Making?

136

Analytics Is Most Promising for Identifying Pain Points and Root Cause

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

133

AI Is Set to Take Hold of Contact Centres

What is Your Primary 2022 Priority?

129

Efficiency Rules the Roost

A photo of an innovative child

2,929

16 Contact Centre Technology Innovations That You Can’t Ignore

An illustration of a contact centre worker

3,403

Customer Trends Shaping the Contact Centre of the Future

A photo of a futuristic-looking advisor

3,147

9 Ways That the Contact Centre Advisor Role Will Change in the Future

4,118

13 Predictions for the Future of CRM Systems

2,924

10 Contact Centre Technology Predictions for 2017

1,386

Are You Ready for the Toughest Generation of Customers yet: Generation Z?

touching digital brain

2,035

What’s Next With… Smarter Ways of Working?

7,908

How Will Artificial Intelligence Change the Contact Centre Industry?

A pin next to a timeline and year 2020

4,783

Is Your Contact Centre Prepared for the Challenges of 2020?

2016 written on road

6,229

What Will Happen to the Contact Centre in 2016 and Beyond?

1,295

Recorded Webinar: Call Centre of the Future

2,569

What’s Next With… Multichannel?

2,359

What Does the Future Hold for Customer Service?

outline speech bubbles

2,681

What’s Next With… Speech Analytics?

future robot agent

1,983

What’s Next With… Headsets?

8,317

The Future of Voice in the Contact Centre

7,401

The Contact Centre of 2020

inin-webinar-newsletter140626

1,460

Recorded Webinar: Contact Centre of the Future (2014)

3,047

The future of the contact centre headset