Articles - Future

A robot holding a phone with the words machine customers

52

What Are Machine Customers?

Dice showing number six with neon colours

1,824

6 Contact Centre Initiatives You Can’t Ignore

Stop sign with blurred coloured background

3,245

23 Things Every Contact Centre Manager Needs to STOP Doing in 2023

2023 year prediction concept - text in vintage letterpress wood type printing blocks with a cup of coffee

3,279

Contact Centre Predictions for 2023

The Future of Call Centres - Remote or Hybrid?

378

The Future of Call Centres – Remote or Hybrid?

Where Would You Like to See Video Used in Future Contact Centres?

75

Video Has a Mainstream Future

What Impact Does Analytics Have on Your CX Strategy and Decision Making?

131

Analytics Is Most Promising for Identifying Pain Points and Root Cause

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

103

AI Is Set to Take Hold of Contact Centres

What is Your Primary 2022 Priority?

71

Efficiency Rules the Roost

A photo of an innovative child

4,444

16 Contact Centre Technology Innovations That You Can’t Ignore

An illustration of a contact centre worker

3,889

Customer Trends Shaping the Contact Centre of the Future

A photo of a futuristic-looking advisor

3,552

9 Ways That the Contact Centre Advisor Role Will Change in the Future

4,313

13 Predictions for the Future of CRM Systems

3,073

10 Contact Centre Technology Predictions for 2017

boxing kid

1,501

Are You Ready for the Toughest Generation of Customers yet: Generation Z?

touching digital brain

2,119

What’s Next With… Smarter Ways of Working?

8,306

How Will Artificial Intelligence Change the Contact Centre Industry?

A pin next to a timeline and year 2020

5,018

Is Your Contact Centre Prepared for the Challenges of 2020?

2016 written on road

6,318

What Will Happen to the Contact Centre in 2016 and Beyond?

1,338

Recorded Webinar: Call Centre of the Future

2,689

What’s Next With… Multichannel?

2,655

What Does the Future Hold for Customer Service?

outline speech bubbles

2,791

What’s Next With… Speech Analytics?

future robot agent

2,051

What’s Next With… Headsets?