The Leading Contact Centre Magazine

Articles about Future

Customer Experience Platform Embraces the Future

94

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AI Is Not for the Future – It Is Here Today

85

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What Does the Future Hold for Your Contact Centre?

288

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The Future of Intelligent Customer Routing

319

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13 Predictions for the Future of CRM Systems

2,473

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10 Contact Centre Technology Predictions for 2017

2,302

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Are You Ready for the Toughest Generation of Customers yet: Generation Z?

774

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Part 4. Anatomy of a Good Call – What a Good Call Will Look Like in the Future

952

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What’s Next With… Smarter Ways of Working?

1,373

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How Will Artificial Intelligence Change the Contact Centre Industry?

6,383

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What’s Next With… Cloud Contact Centres?

1,433

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Is Your Contact Centre Prepared for the Challenges of 2020?

3,087

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,848

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Recorded Webinar: Call Centre of the Future

1,086

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What’s Next With… Multichannel?

1,920

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What Does the Future Hold for Customer Service?

1,908

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What’s Next With… Speech Analytics?

1,581

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What’s Next With… Headsets?

1,588

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75% of Contact Centres Yearn For Improved Systems

442

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What Does 2015 Hold for the Contact Centre Industry?

2,911

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