Webinar Date - Thursday 27th February 2020 at 14:00pm UK time
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Contact centres are changing and new trends, impacting both customers and employees, are shaping a very different image for the advisor of the future.
Just think of the trends that you're currently realising in your contact centre, in terms of customer preferences, channel choices and schedule demands.
From these growing trends, as well as many others, we will piece together a picture of the advisor of the future, giving you all the information you need to stay ahead of the game. And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.
Call Centre Helper
Topics to be discussed
- The growing trends that are changing how contact centres operate
- How is employee engagement changing?
- Changing customer and employee expectations
- The advisor skills that will become increasingly valuable
- Is the advisor role becoming more challenging?
- Top tips from the audience
Martin Jukes | Mpathy PlusI am an experienced Senior Executive / Consultant/NED with extensive contact centre, project /programme management and service management expertise. I have delivered consultancy and project management services across the private, public and third sectors for over 25 years and have worked with a wide range of blue chip and niche clients. My experience is at multifunctional levels including strategic, operational, commercial, sourcing, change management and projects encompassing people, process, technology and workplace.
My strengths include being personable, analytical, practical and pragmatic with substantial consultancy and business experience. A team player but with the confidence and experience to work alone and lead teams, I am conscientious and deliver to high standards. I have been a regular contributor of content and thought leadership to industry media through webinars, presentations, podcasts, e-books and articles over a number of years.
Connect with Martin on Social Media: Linkedin
Jeremy Payne | Enghouse InteractiveA dynamic leader with a strong track record building profitable International businesses from emerging growth to established multi-billion dollar enterprises. Directed the launch and rapid growth of numerous software solutions and services. Proven ability to rapidly scale operations, drive market leadership, recruit and develop high performance teams. Recognized leader in branding, demand generation, customer experience and corporate development
Specialties: I have a strong focus on aligning Marketing Sales & Alliances. The departments I've run have a single goal of making the sales people they support successful in a predictable way.
Connect with Jeremy on Social Media: Linkedin | Twitter
You won't want to miss this exciting webinar.
Click here to register
This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.