Recorded Webinar: Seven Strategies to Improve Adherence and Attendance


Looking to improve Adherence and Attendance in the contact centre. Then this master class webinar should be right up your street.

This webinar will explore practical tools and techniques that can be used to manage attendance and adherence and thus achieve the full potential of optimised WFM.

Topics Discussed

  • Defining the Adherence Problem
  • Quantifying the Costs of Lost Time
  • Ways to Measure Adherence
  • Setting Realistic Adherence Goals
  • Gaining Employee Buy-In
  • Increasing Agent Involvement and Empowerment
  • Using Tools to Adherence and Employee Satisfaction


Penny Reynolds - Headshot
Penny Reynolds
Call Center School

Chris Dealy - Headshot
Chris Dealy

Dean Couchman - Headshot
Dean Couchman

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 27th Jan 2014 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

Follow Us on LinkedIn

Recommended Articles

coloured paper faces fading out
Creative Ways to Improve Attendance at Work
A picture of someone trying to catch clocks (schedule adherence concept)
How to Manage and Improve Schedule Adherence
Concept of Schedule Adherence
How do I Calculate... Schedule Adherence?
A picture of a businessperson chasing a clock
Top Tips for Improving Attendance and Adherence