Looking to improve Adherence and Attendance in the contact centre. Then this master class webinar should be right up your street.
This webinar will explore practical tools and techniques that can be used to manage attendance and adherence and thus achieve the full potential of optimised WFM.
Topics Discussed
- Defining the Adherence Problem
- Quantifying the Costs of Lost Time
- Ways to Measure Adherence
- Setting Realistic Adherence Goals
- Gaining Employee Buy-In
- Increasing Agent Involvement and Empowerment
- Using Tools to Adherence and Employee Satisfaction
Panellists
Penny Reynolds
Call Center School
Chris Dealy
injixo
Dean Couchman
injixo
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by injixo
