Recorded Webinar: Seven Strategies to Improve Adherence and Attendance


2,382

Looking to improve Adherence and Attendance in the contact centre. Then this master class webinar should be right up your street.

This webinar will explore practical tools and techniques that can be used to manage attendance and adherence and thus achieve the full potential of optimised WFM.

Topics Discussed

  • Defining the Adherence Problem
  • Quantifying the Costs of Lost Time
  • Ways to Measure Adherence
  • Setting Realistic Adherence Goals
  • Gaining Employee Buy-In
  • Increasing Agent Involvement and Empowerment
  • Using Tools to Adherence and Employee Satisfaction

Panellists

Penny Reynolds - Headshot
Penny Reynolds
Call Center School

Chris Dealy - Headshot
Chris Dealy
injixo

Dean Couchman - Headshot
Dean Couchman
injixo

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Published On: 27th Jan 2014 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,


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