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Published On: 3rd Jun 2022 08:00
The French phonetic alphabet offers an alternative for contact centres communicating with French-speaking customers.
Agents often use the International Phonetic Alphabet (IPA), which is commonly used in radio communications and air traffic control.
However, its standard words are based on English, making them less suitable for French-speaking or multilingual contact centres.
In other countries, including France, however, there is no “standard” phonetic alphabet. Instead, French contact centres often use names that are appropriate for their customer base.
| Letter | Word |
|---|---|
| A | Alain |
| B | Bernard |
| C | Céleste |
| D | Didier |
| E | Émile |
| F | François |
| G | Gaston |
| H | Henri |
| I | Isabelle |
| J | Jean |
| K | Kylian |
| L | Louis |
| M | Michel |
| N | Nicolas |
| O | Olivier |
| P | Pierre |
| Q | Quentin |
| R | René |
| S | Stéphane |
| T | Thierry |
| U | Ursule |
| V | Valérie |
| W | William |
| X | Xavier |
| Y | Yvonne |
| Z | Zoé |
Do you want to download this to share with your team?
Get your free download of the French Phonetic Alphabet now:
To discover more about the phonetic alphabet, read these articles next:
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on LinkedIn
Read more by Jonty PearceReviewed by: Hannah Swankie
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