Articles - Language

Australia in letters in front of flag

96

Australian Phonetic Alphabet

Use inclusive language symbol. Wooden blocks with words 'Use inclusive language'.

197

Inclusive Language for Ramadan in the Contact Centre

Hand drawn NLP Natural Language Processing

143

What Is Natural Language Processing (NLP)?

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

925,546

Empathy Statements for Customer Service

AER Statements written over paper speech bubbles - acknowledgment empathy reassurance

1,353

Start Using AER Statements

Vision, Business Concept

876

Getting Started With Customer Service Mantras and Vision Statements

FFF feel felt found technique - words FFF feel felt found on white note

182

A Quick Guide to the Feel, Felt, Found Approach

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

3,144,571

Top 50 Positive Words and Phrases – With Examples

Close up of microphone - voice concept

1,667

How to Utilize Tone of Voice in the Contact Centre

Graphic of Good Words to Describe Yourself on a CV

5,031,856

The Top 50 Words to Describe Yourself on Your CV

Apologise for the Inconvenience - Say Sorry

33,795

10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”

Clarifying questions add value to customer conversations

2,381

15 Clarifying Questions That Add Value to Customer Support Conversations

Pile of colorful painted wooden letters.

10,152

Customer Service Vocabulary: The Definitive Guide

A dog in pink wig on yellow background with pink speech balloon

1,097

Comedy Phonetic Alphabet – Free Download

Spanish Flag in speech bubble over letters

3,253

Spanish Phonetic Alphabet – Free Download

Top Assurance Statements in Customer Service

11,819

The Top 10 Assurance Statements in Customer Service

19,980

Alternatives to “Sorry for the Inconvenience”

A photo of an envelope being opened with confetti

4,190

Customer Service Emails and Letters: How to Review and Improve Your Templates

France flag talk balloon and blank speech bubble

4,523

French Phonetic Alphabet – Free Download

Stationery, chalkboard and UK flag on color background with words

92,610

UK Phonetic Alphabet – Free Download

A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre

27,406

How to Coach Empathy in the Contact Centre – With Three Training Exercises

Person holding and looking up to speech bubble

11,690

25 Affirmative Words and Statements to Support Customers

TED Questions for Customer Service

11,016

15 TED Questions for Customer Service – With Examples

tree growing and dry with sky and sun background

43,563

The Top 15 Reassurance Statements for Customer Service