Articles about Language

TED Questions for Customer Service
15 TED Questions for Customer Service – With Examples
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The Top 10 Reassurance Statements for Customer Service
A vector illustration of a person with a speech bubble
Professional Language for Customer Service
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Making Your Customer Service Writing Simple, Friendly and Personal
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25 Performance Review Phrases for Customer Service
A picture nice words to say to someone
Customer Service: 50 Nice Words to Say to Someone
Customer Service Quote
The Top 100 Excellent Customer Service Quotes
Questioning Techniques
10 Effective Questioning Techniques for Customer Service
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7 Clever Ways to Improve Internal Communication Between Departments
A picture of English language letters
Customer Service Language: Changing the Language of Your Contact Centre
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15 Golden Rules of Webchat
A picture of positive speech bubbles
27 Positive Statements to Use In Difficult Situations
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10 Strategies for Overcoming and Handling Objections in Sales
A photo of an upset person on the phone
The Best Ways to Communicate With Upset Customers
How to Create Reassuring On-Hold and IVR Messages – With Examples
Apologising for the inconvenience, I'm Sorry
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
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Customer Service Emails and Letters: How to Review and Improve Your Templates
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17 Probing Questions to Improve Your Customer Service
A photo of colourful alphabet letters
The Phonetic Alphabet – A Simple Way to Improve Customer Service
Call Centre Power Words for Customer Service
The Best Power Words to Use in Customer Service
Replace negative Words With Positive Words
Replace Negative Words With Positive Words for Customer Service With Examples
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
Management speak and jargon
Management Speak: 45 Words and Phrases That Make Your Team Cringe
A map of the world with people saying hello in their language
Multilingual Customer Support: Here’s What You Need to Know