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Articles - Language

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Why Private LLMs Are Better for AI Customer Service

Dont Worry crossed out on notepad - alternatives to don't worry

Alternatives to Saying “Don’t Worry” to Customers

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Complementary Words for Customer Service

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The Truth About Body Language on the Phone

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Techniques to Improve Your Probing Questions

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Video: Agent Statements for Supporting Bereaved Customers

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Phone Greetings for Your Call Centre

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21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

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The Top 10 Call-Closing Statement Examples

Reassurance Statements for Customer service

Reassurance Statements in Customer Service – With Examples

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NATO Phonetic Alphabet – Free Download

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15 Examples of Probing Questions for Customer Service

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15 Ways to Build Rapport With Customers

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The Top 10 Acknowledgement Statements for Customer Service

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The Impact of Accents

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How to Deliver Bad News in Customer Service

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Australian Phonetic Alphabet – Free Download

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Inclusive Language for Ramadan in the Contact Centre

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What Is Natural Language Processing (NLP)?

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

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AER Statements for Customer Service

Vision, Business Concept

Getting Started With Customer Service Mantras and Vision Statements

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A Quick Guide to the Feel, Felt, Found Approach

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

The Top 25 Positive Words and Phrases for Customer Service

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Editor's Pick

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

Thumbnail Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Thumbnail Need to Reduce Absence in Your Contact Centre? Here’s How!

Need to Reduce Absence in Your Contact Centre? Here’s How!

Thumbnail 21 Top Tips to Improve Your Agent Onboarding

21 Top Tips to Improve Your Agent Onboarding

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