Genesys Cloud Services Related Articles Definition: Contact Centre Jargon and Terminologies Migration Services Assured for Genesys PureConnect Customers Genesys and Salesforce Launch AI-Powered Solution Google Cloud and Genesys Announce Strategic Partnership Expansion 15,713 Filed under - Call Centre Directory, Contact Centre Software, Interaction and Speech Analytics, IVR Solutions, Omnichannel CCaaS, Workforce Management and Workforce Optimisation, Genesys Through the power of Genesys’ cloud, digital and AI technologies, organisations can realise Experience as a Service, their vision for empathetic customer experiences at scale. https://www.genesys.com/en-gb Profile: Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Weblink: https://www.genesys.com/en-gb Social Media: Twitter Handle: @Genesys LinkedIn Company Page: https://www.linkedin.com/company/genesys Facebook Page: https://www.facebook.com/Genesys/ YouTube: https://www.youtube.com/Genesys Blog: http://blog.genesys.com/ Author: Jo Robinson Published On: 9th May 2019 - Last modified: 17th Jul 2023 Read more about - Call Centre Directory, Contact Centre Software, Interaction and Speech Analytics, IVR Solutions, Omnichannel CCaaS, Workforce Management and Workforce Optimisation, Genesys The Latest Articles Featuring Genesys Cloud Services Swisscom and Genesys Team Up For Next-Gen CX and Sustainability Combine Social Media and CX to Listen and Respond to Customers Accelerate the Future of AI-Powered Experience Orchestration Now Is the Time to Adapt and Embrace AI How to Deliver Great CX in the Era of Consumer Duty Genesys Advancing a New Era of Experience Delivery Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter