Through the power of Genesys’ cloud, digital and AI technologies, organisations can realise Experience as a Service, their vision for empathetic customer experiences at scale.
Profile:
Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Weblink: https://www.genesys.com/en-gb
Social Media:
Twitter Handle: @Genesys
LinkedIn Company Page: https://www.linkedin.com/company/genesys
Facebook Page: https://www.facebook.com/Genesys/
YouTube: https://www.youtube.com/Genesys
Blog: http://blog.genesys.com/
Product Guides:
A Comprehensive Guide to Genesys Cloud AI
Genesys Cloud AI for Supervisors
Genesys Cloud Virtual Agent Product Overview
Genesys Cloud Predictive Routing
Genesys Cloud Outbound
Author: Jo Robinson
Published On: 9th May 2019 - Last modified: 20th Aug 2025
Read more about - Call Centre Directory, Contact Centre Software, Interaction and Speech Analytics, IVR Solutions, Omnichannel CCaaS, Workforce Engagement Management, Workforce Management and Workforce Optimisation, Genesys
