How Intraday Automation Differs from WFM Software Related Articles 10 Tips, Tools, and Techniques for Enhancing Intraday Management Real-Time Management vs. Intraday Management 50 Expert Tips to Improve Contact Centre WFM Beginner's Guide to Workforce Management Software © iswannawi - Shutterstock - 1098695369 Filed under - Industry Insights, Intraday, QStory, Workforce Management (WFM) In this episode of QStory’s Dear Dave, the focus will be on how Intraday Automation compliments but crucially differs from Workforce Management software. Your WFM system may show you your demand vs supply plan on any given day. But only QStory provides you with a list of recommended redeployments that you can make to overcome any service level or productivity challenges. And only QStory can automate these redeployments and automatically update schedules at the same time Your WFM system may allow Team Leaders to book offline time for their teams without referring to the Real Time team for authorisation. But only QStory has the most up to date view of both demand and supply available to it, allowing it to make correct decisions and avoid tons of manual rework. Your WFM system may come with an Agent App that allows agents to view schedules and request changes to shifts and breaks. But only QStory predicts the impact that those changes will have on maintaining service levels. With QStory, every agent request is automatically and immediately assessed against the expected demand for that period and it only approves requests that don’t impact your ability to deliver the best customer experience. And your WFM system doesn’t produce instant, automatic reports, handle Real Time Adherence monitoring automatically, allow agents to manage their own mental wellbeing or manage time owed to agents automatically. Your WFM system is awesome at being a WFM system – but it does not offer Intraday Automation. Only QStory offers true Intraday Automation that delivers business-enhancing transformation. For more information about QStory - visit the QStory Website About QStory QStory are the pioneers of Intraday Automation (IDA). Their mission is to create a better everyday life for customer service professionals by helping them to work in a happier, more engaging and productive environment. Read other posts by QStory Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: QStory Published On: 5th Sep 2023 Read more about - Industry Insights, Intraday, QStory, Workforce Management (WFM) Recommended Articles 10 Tips, Tools, and Techniques for Enhancing Intraday Management Real-Time Management vs. Intraday Management 50 Expert Tips to Improve Contact Centre WFM Beginner's Guide to Workforce Management Software Related Reports Report: Best Practices for Global Product Leadership in WFM and Intraday Automation White Paper: How Contact Centres Can Become Employers of Choice Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter