How to Activate the Agent of the AI-Fueled Future – Webinar Related Articles Our Top Use Cases for AI in Customer Service Contact Centre AI Maturity Model Navigating the Future With Contact Centre AI Solutions 5 AI Use Cases for Your Contact Center Filed under - Archived Content, Calabrio Did you know that 70% of contact center leaders expect there to be MORE agents in 5-10 years—not less? Calabrio surveyed 400 contact center managers from 10 countries, 4 age groups, and 6 industries on the emerging trends, challenges, and expectations for agents and operations in an AI-fueled future. We just released the results in our new report, State of the Contact Center: Activating the Agent of the Future. Join us for a webinar to discuss the results of our research—and find out how your organization can prepare for the AI-fueled contact center that will be here before you know it. Our panel of experts will discuss Where AI is going to take over the contact center—and where agents are still best Who the new agent workforce will be in the AI-fueled contact center What best practices for skills development and training you’ll need to develop those agents How to leverage AI as a catalyst for productivity Want to learn what this research means for your contact center? Author: Robyn Coppell Published On: 3rd Oct 2023 - Last modified: 20th Oct 2023 Read more about - Archived Content, Calabrio Recommended Articles Our Top Use Cases for AI in Customer Service Contact Centre AI Maturity Model Navigating the Future With Contact Centre AI Solutions 5 AI Use Cases for Your Contact Center Related Reports Report: State of the Contact Centre 2023 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter