Did you know that 70% of contact center leaders expect there to be MORE agents in 5-10 years—not less?
Calabrio surveyed 400 contact center managers from 10 countries, 4 age groups, and 6 industries on the emerging trends, challenges, and expectations for agents and operations in an AI-fueled future. We just released the results in our new report, State of the Contact Center: Activating the Agent of the Future.
Join us for a webinar to discuss the results of our research—and find out how your organization can prepare for the AI-fueled contact center that will be here before you know it.
Our panel of experts will discuss
- Where AI is going to take over the contact center—and where agents are still best
- Who the new agent workforce will be in the AI-fueled contact center
- What best practices for skills development and training you’ll need to develop those agents
- How to leverage AI as a catalyst for productivity
Want to learn what this research means for your contact center?
Author: Robyn Coppell
Published On: 3rd Oct 2023 - Last modified: 20th Oct 2023
Read more about - Archived Content, Calabrio
