Inclusive Language for Ramadan in the Contact Centre Related Articles Customer Service Language: Changing the Language of Your Contact Centre Professional Language for Customer Service Natural Language Processing (NLP): A Complete Guide Positive Language for Customer Service Conversations © Dmitry Demidovich - Shutterstock - 1903105600 185 Filed under - Call Centre Life, Employee Engagement, Language Here are some examples of inclusive language your team can use during the month of Ramadan. What Is Ramadan? Ramadan is the ninth month of the Islamic calendar, observed by Muslims worldwide as a month of fasting (sawm), prayer, reflection and community. A commemoration of Muhammad’s first revelation, the annual observance of Ramadan is regarded as one of the Five Pillars of Islam and lasts twenty-nine to thirty days, from one sighting of the crescent moon to the next. The first and last dates of Ramadan are determined by the lunar Islamic calendar. Inclusive Language During the Month of Ramadan As seen on a poster displayed at the BT contact centre in Accrington, Lancashire. 1. Commitment Instead of: “You poor thing, it must be so difficult for you.” Try this: “I have so much admiration for your commitment to your faith.” 2. Not Fasting Instead of: “Oh, how come you’re not fasting like the others?” Try this: Say nothing at all. No one should have to justify their reasons for not fasting. 3. Being Accommodating Instead of: “It’s going to be difficult to accommodate time off for you.” Try this: “I know how important it is for you to have this time off. I will try my best to accommodate you.” 4. Taking Regular Breaks Instead of: “If you’re not eating, do you want to just work through your lunch break to get this finished?” Try this: “I appreciate you are not eating, but please ensure you take regular breaks throughout the day.” If you are looking for more information on the lessons learned from the BT contact centre in Accrington, read these next: What I’ve Learned From Running a Contact Centre – Grass Root Progression 15 Must-Try Ideas From the BT Contact Centre Author: Robyn Coppell Published On: 17th Mar 2023 Read more about - Call Centre Life, Employee Engagement, Language Recommended Articles Customer Service Language: Changing the Language of Your Contact Centre Professional Language for Customer Service Natural Language Processing (NLP): A Complete Guide Positive Language for Customer Service Conversations Related Reports White Paper: Five Secrets of Top Performing Contact Centres eBook: Measure What Matters - Employee Satisfaction White Paper: How Contact Centres Can Become Employers of Choice eBook: Hit Business Goals, Engage Agents, and Delight Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter