How Intelligent Video Helps Leaders Boost Empathy and Trust Related Articles Everything You Wanted to Know About Using Video in the Contact Centre… Improving Collaboration with Video Bar Systems 7 Ways to Easily Boost Customer Service Empathy Typical Roles in a Call Centre – With Job Descriptions © MclittleStock - Adobe Stock - 429348678 Filed under - Industry Insights, Jabra Video is Where Work Happens In today’s hybrid working world, 80% of all meetings are fully virtual or hybrid, with only 20% happening fully in person. Video is where we create relationships and do business. Employees Feel Disconnected From Their Leaders Did you know that 1 in 3 employees currently feels disconnected from their leader? With employees working in a wider range of locations, leaders must be looking for new ways to spark meaningful connections with their employees. Leaders can Lead Better With Video In a joint study from Zoom and Forbes Insights, 55% of executives said they believe videoconferencing enhances their ability to increase employee engagement, ultimately concluding that video provides “greater intimacy in working relationships – both internal and external,” as well as “superior communication and understanding.” How We’re Seen on Video Impacts Perceptions of Trust and Credibility The quality of our video has wide-ranging impacts on our relationships, productivity, and even health. Similarly, it impacts whether people find us trustworthy or credible. In fact, 62% say they’re more likely to have a negative perception of a brand if they publish poor-quality video. Insufficient video quality can also impact our personal brand. Take Back Control of Your Image With Intelligent Video Personal intelligent video cameras, such as the Jabra PanaCast 20, provide hybrid working experiences unmatched by built-in cameras or standard webcams. With the ability to adjust for poor lighting, keep you centred in frame, and provide the best video quality available, you can take back control of your image and show your true self, inspiring trust and confidence in everyone with whom you interact. This blog post has been re-published by kind permission of Jabra – View the Original Article For more information about Jabra - visit the Jabra Website About Jabra Jabra gives contact centres a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of all types of contact centres, who want to exceed their customers expectations and deliver a superior customer experience, whilst ensuring productivity every day. Read other posts by Jabra Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Jabra Published On: 9th Sep 2022 - Last modified: 12th Sep 2022 Read more about - Industry Insights, Jabra Recommended Articles Everything You Wanted to Know About Using Video in the Contact Centre… Improving Collaboration with Video Bar Systems 7 Ways to Easily Boost Customer Service Empathy Typical Roles in a Call Centre – With Job Descriptions Related Reports White Paper: Accelerating Agents and AI in the Post-Pandemic Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter