Jabra Launches New Wireless Headset Designed for Frontline Workers

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Filed under - Contact Centre News,

Jabra is launching the Jabra Perform 45, the first in its new Jabra Perform product series that is set to help digitally transform frontline workers’ experience. Research revealed that many frontline workers feel they lack the right technology and access to information to do their job effectively.

The discreet Bluetooth mono headset addresses these concerns with its compact design and Push-to-Talk (PTT) button.

Frontline workers can gain direct access to other colleagues instantly and make faster, informed decisions, boosting their productivity and performance within the business, as well as enhancing customer satisfaction.

Connectivity Made Simple

Minimal button interactions and intuitive button placements are essential for those who are darting between the shop floor and the stock room so they can find the right buttons fast.

With the PTT button directly on the headset, any urgent questions can be answered, and problems can be solved almost instantly, no matter where the employees are. The PTT feature is unique in a headset form factor and helps make workers more productive.

The PTT button works with leading platforms like Microsoft Teams Walkie Talkie and Zebra Workforce Connect straight out of the box and can be integrated with the business’s preferred platform using the Jabra SDK.

For a full overview of the devices used by the business, employers can use the Jabra Xpress management software, which allows users to keep track, update, and customize all devices across the whole organization.

Crystal-Clear Communication, Anywhere

Noise is a constant challenge for most frontline workers. For this reason, the Jabra Perform 45 is equipped with an advanced ultra-noise-cancelling microphone that removes up to 80% of background noise, helping co-workers to hear each other correctly right the first time.

The speaker has also been optimized for speech clarity, allowing for smooth, uninterrupted communication on both ends.

Moreover, the Face2Face feature in the headset helps to ensure that customers always have the worker’s full attention.

This feature is activated by lifting the microphone boom arm to a vertical position, which mutes all incoming audio. When the employee is ready to re-engage with colleagues on the PTT channel, they simply need to pull the boom arm back down to receive PTT messages again.

Comfortable, Lightweight Design for All-Day Use

When working in a busy environment, it is essential for frontline workers to have a lightweight headset that does not weigh them down.

The compact Jabra Perform 45, which weighs just 18g, fits comfortably and discreetly around whichever ear the worker prefers to wear it on, ensuring that they always appear approachable and professional to customers.

It comes with three sizes of EarGel, so workers can find the fit that feels right for them – be it on the left or right ear.

“We are reminded more than ever of the essential role of frontline workers across industries like healthcare, hospitality, warehouse and retail.

“They are the glue which binds the entire operation together, so we knew that our new line, Jabra Perform, needed products that can help frontline workers do their job better.

“Our hope is for frontline workers to have everything they need within finger’s reach with the Jabra Perform 45 headset so they can assist their colleagues and customers and can remain in the zone no matter where they are,” says Yves Dupuis, SVP at Jabra.

Key Features of the Jabra Perform 45:

  • Small, lightweight, and discreet design – Workers will be comfortable all day and will always look approachable to customers. It is easy to sanitize and is durable, with IP54-rated protection from dust and water
  • 80% noise-cancelling microphone and crystal-clear sound – Keeps communication smooth and without disruption
  • Push-to-Talk – Enables instant communication with colleagues
  • Easy to set up and intuitive to use – Minimal button presses and an intuitive, durable, simple-to-sanitize design
  • Extensive battery life and range – up to 20 hours of Push-to-Talk usage, or up to 8 hours if it is just being used for calls, and up to 100m / 300ft wireless range. Universal USB-C charging and compatible with 5-Bay Charging Stand
  • Moveable boom arm – Able to mute all incoming audio instantly, allowing for increased focus on customers
  • Able to customize and manage devices – via Jabra Direct and Xpress software and available for integration with free SDK

Jabra Perform 45 is available now for distribution as well as on Amazon and Jabra.co.uk, MSRP: £113. Find out more about Jabra Perform 45 at jabra.com/perform45.

For more information about Jabra - visit the Jabra Website

About Jabra

Jabra Jabra gives contact centres a powerful way to satisfy more customers. Jabra headsets are designed to fit the unique needs of all types of contact centres, who want to exceed their customers expectations and deliver a superior customer experience, whilst ensuring productivity every day.

Read other posts by Jabra

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Jabra

Published On: 19th Oct 2022 - Last modified: 25th Oct 2022
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