Masterclass: The Better Alternative to Real-Time QA Related Articles How to Create a QA Framework for Your Call Centre How Real-Time Chat Translation Delivers Better CX 5 Reasons You Need a Better QA Platform Now 10 Alternative Ways to Say: "Sorry for the Inconvenience Caused” Filed under - Call and Contact Centre Events, EvaluAgent Date: 29 May 2024, 2:00PM BST Location: Virtual Register Now Real-time QA is having a bit of a moment – but is it really the best way to help develop your agents? We’re going to interrogate whether this level of agent assistance can really have the desired impact on your customer – and employee – experience, and what alternatives are out there. In this masterclass you’ll learn: What is real-time QA? Why is it in demand? The challenges and pitfalls of real-time QA A better, more tangible alternative: AI-driven coaching What AI-driven coaching looks like in action How to implement AI-driven coaching in your contact center Register Now! Author: Guest Author Published On: 17th Apr 2024 Read more about - Call and Contact Centre Events, EvaluAgent Recommended Articles How to Create a QA Framework for Your Call Centre How Real-Time Chat Translation Delivers Better CX 5 Reasons You Need a Better QA Platform Now 10 Alternative Ways to Say: "Sorry for the Inconvenience Caused” Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter