White Paper: Artificial Intelligence - Its Place in the Contact Center

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Based on surveys of over 400 Contact Centers each year, this white paper looks at the reality of how AI – artificial intelligence – is being used to improve customer contact in organizations.

Download this White Paper to learn about:

  • What is AI in the contact center?
  • Replacement or Augmentation
  • The rise of digital channels
  • AI and first-contact resolution
  • Download the White Paper

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