Masterclass: NPS Surveys Are Dead. What’s Next? Related Articles NPS Benchmark 2023: A Guide For Leading Industries 16 Ways to Improve Your Net Promoter Score (NPS) What Is Net Promoter Score (NPS)? Correlating Quality Assurance and NPS to Drive Shareholder Value Filed under - Call and Contact Centre Events, EvaluAgent Date: 26 June 2024, 2:00PM BST Location: Virtual Register Now Post-interaction surveys have never been all that reliable – but with no satisfactory alternative, contact center leaders have had nowhere else to turn. Until now. AI is changing up contact center processes in unprecedented ways. From auto-scoring to coaching tips, it has the capacity to completely change the end-to-end QA process. Now, whether you decide to abandon customer surveys altogether is a viable discussion. In this masterclass you’ll learn: The problems with post-interaction surveys as they are today How AI NPS analysis can completely change how you interpret customer interactions How to get buy-in from stakeholders What AI interaction NPS analysis looks like in action How to implement AI-driven customer analysis in your contact center Register Now! Author: Guest Author Published On: 17th Apr 2024 Read more about - Call and Contact Centre Events, EvaluAgent Recommended Articles NPS Benchmark 2023: A Guide For Leading Industries 16 Ways to Improve Your Net Promoter Score (NPS) What Is Net Promoter Score (NPS)? Correlating Quality Assurance and NPS to Drive Shareholder Value Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter