Masterclass: NPS Surveys Are Dead. What’s Next?

Masterclass: NPS surveys are dead. What's next?

Date: 26 June 2024, 2:00PM BST

Location: Virtual

Register Now

Post-interaction surveys have never been all that reliable – but with no satisfactory alternative, contact center leaders have had nowhere else to turn.​

​Until now.​

​AI is changing up contact center processes in unprecedented ways. From auto-scoring to coaching tips, it has the capacity to completely change the end-to-end QA process. Now, whether you decide to abandon customer surveys altogether is a viable discussion.​

In this masterclass you’ll learn:​

  • The problems with post-interaction surveys as they are today​
  • How AI NPS analysis can completely change how you interpret customer interactions​
  • How to get buy-in from stakeholders​
  • What AI interaction NPS analysis looks like in action ​
  • How to implement AI-driven customer analysis in your contact center​

Register Now!

Author: Guest Author

Published On: 17th Apr 2024
Read more about - Call and Contact Centre Events,

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