MaxContact Supports UKNCCA 2024

MaxContact has announced its support of the UKNCCA 2024, an award programme recognising contact centre talent in the UK.

Organisers, the CCMA (Call Centre Management Association), have added several new categories to the awards, including Sales Team Manager of the Year, Most Effective Way of Working and Best Apprenticeship.

This year’s programme also welcomes nominations for Best Approach to Supporting Vulnerable Customers to recognise organisations that demonstrably support customers with additional needs or vulnerabilities.

The UK National Contact Centre Awards is the largest awards programme that recognises contact centre talent in the UK, with CCMA members being able to enter for free.

The online process is simple, and there is plenty of support from the awards team. The deadline to enter is Friday, 23 February 2024.

“These prestigious awards recognise the best talent in our industry and the organisations that are succeeding with their colleague-focused approaches,” says Leigh Hopwood, CEO at the CCMA.

“The judges are looking for role models, those that are inspiring others and are driving forward our industry. For 29 years, we’ve seen winners enjoy the recognition that these fantastic awards bring.”

“Our Head Judges have been an incredible support as we refresh the categories to reflect what is happening in our industry. They will continue to oversee the process.

With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, but they are designed to support individuals and teams.”

“We are all excited about this year’s programme,” says Pam Kallay, Vice President of Global Customer Care at Mastercard, and one of the head judges of these awards.

“As senior leaders from across the industry with years’ of experience leading contact centre operations, our volunteer judges are giving something back to help continue to raise the standards of our brilliant industry.

It is also a great development opportunity, and so I would encourage all contact centre operations to nominate their top performers to provide them with this wonderful opportunity.”

“MaxContact is proud to support the UKNCCA 2024, shining a spotlight on exceptional talent in the contact centre industry. It’s a fantastic opportunity to showcase the best, and we’re thrilled to be part of it.” Ben Booth, CEO, MaxContact.

Jackie Pringle, Director of Awards at the CCMA, added, “Entering the UK National Contact Centre Awards is easy! And there are so many benefits to taking part.

From being told you’re nominated, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges and, of course, being part of the Awards Night.

I’d encourage all contact centre organisations to consider entering this year and experience this wonderful journey.”

To take part, visit the UKNCCA website. The winners will be announced at the UKNCCA Awards Night on Monday, 17 June 2024.

This blog post has been re-published by kind permission of MaxContact – View the Original Article

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