Next-Gen Customer Experience: Embracing MultiCaaS & AI in 2024 – Webinar

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Filed under - Archived Content,

Date: 23 April 2024

Location: Virtual

Join this engaging webinar, a collaboration between Zoom & Omdia, as we explore the transformative power of MultiCaaS. This session will cover how the integration of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), empowered by Generative AI, can help streamline operations and elevate customer engagement.

Key takeaways:

  • Discover the role of Generative AI in revolutionizing business operations through personalized interactions and automated tasks.
  • Learn how MultiCaaS fosters consistency in hybrid work settings and enhances collaboration across teams.
  • Understand the benefits of integrating UCaaS and CCaaS under MultiCaaS for seamless customer service experiences.
  • Explore strategies to leverage MultiCaaS and Generative AI to stay ahead in the competitive landscape

Don’t miss this opportunity to gain valuable insights into the future of collaboration. Register now to secure your spot!

Can’t attend live? Register anyway and you’ll receive a recording you can watch on your schedule.

Author: Jo Robinson

Published On: 19th Apr 2024 - Last modified: 23rd Apr 2024
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