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Articles - Zoom

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What Not to Miss at Call & Contact Centre Expo 2024

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Case Study: AVI-SPL Saves $70,000 With Zoom

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CX Award Wins – November 2024

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Recorded Webinar: Innovations That Make the Contact Centre Better

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Zoom Contact Centre Introduces New Updates

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Zoomtopia 2024 – A New Era of Contact Centre Excellence?

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2024 Survey Report: What Contact Centres Are Doing Right Now

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Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

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Zoom Expands onto the AWS Marketplace

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Case Study: Topaz Services Elevates Customer Experience with Zoom

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Zoom and Mitel Announce Partnership to Transform UC Solutions

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Case Study: Convera Transforms Employee Engagement with Zoom

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Case Study: Caring For You Transforms Operations with Zoom

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Zoom Secures Largest-Ever Contact Centre Deal

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Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom

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Case Study: North Devon Council Reduces Abandonment Rates With Zoom

AI powered documents

AI Powered Zoom Docs Has Been Launched

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New Zoom Experience Centre Designed to Immerse Customers

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Zoom Ready for Contact Centre Prime Time

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Zoom for Government Offered Authorized Contact Centre Experience

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Zoom Contact Center Announces New Government Authorization

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Zoom AI Companion Helps People Stay Connected on the Go

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Zoom Doubles Down on Security as Threat Landscape Evolves

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Workvivo by Zoom Named Preferred Migration Partner

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)

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Webinar Replay: Innovations that Make the Contact Centre Better

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Editor's Pick

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Thumbnail Attract Gen Z Into Your Contact Centre

Attract Gen Z Into Your Contact Centre

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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