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Articles - Zoom
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Zoom Workplace Makes It Easier to Connect
Zoom’s Collaboration Platform Reimagines Teamwork
Two Giants Meet – Zoom and Avaya Join Forces
Zoom Boom Continues With Latest Expansion
Zoom Takes the Spotlight for Setting New Standards
Zoom Levels Up AI Companion With Expanded Language Support
Zoom Milestone as AI Generates Over 5 Million Meeting Summaries
Zoom’s Newest Innovation Propels Company Into New World
Zoom Announces CX Suite Enhancements
Zoom Celebrates its Fourth Consecutive Time in the Leaders Quadrant
Zoom Launches WEM Suite for Contact Centre Teams
Zoom Launches Clips in Beta
Editor's Pick
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Latest Resources
White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX
eBook: Empowering WFM with AI
Upcoming Events
UK Customer Connect 2024 – Newbury Racecourse
Thu 09 May 2024
Managing Work-Life Balance for Productivity Gains – Webinar
Thu 09 May 2024
Latest Insights
How Contact Centre AI Can Help Reduce Customer Churn
Harness Customer Insights in the Age of Data Overload
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?