Articles - Zoom

Discover and explore our Zoom content collection, including articles, blogs, news stories, case studies, resources and more.

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Speaker giving a talk in conference hall at business event with company logos on board
What Not to Miss at Customer Contact Week Las Vegas 2025
Vector illustration, customer service, chatbot hotline operator
5 Steps to Greatness With Contact Centre AI
2 hands shaking
Zoom Partners with Google to Power Next-Gen AI Tools
Human and robot joining 2 puzzle pieces together
New Research Highlights the Challenges of Future-Proofing
Omnichannel concept
What is Omnichannel Customer Service?
CX Award Wins image with the logos on
CX Award Wins – May 2025
The word 'automated attendant' in the middle with different icons coming out
What Is an Auto Attendant, and How Does It Work?
2 hands putting together 2 cogs - partnership concept
Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations
New update feature concept
Zoom Introduces New Features Across its Workplace Platform
Contact Centre Show Asia 2025
Contact Centre Show Asia 2025
Customer Experience Live Show Asia 2025
Customer Experience Live Show Asia 2025
Call center customer service hotline operators flat vector illustration
25 Call Centre Best Practices for Management, CX, and More
Robot Call centre agent sat at a desk with a headset on
Workvivo by Zoom Debuts New AI Tool
enterprise connect full logo
What Not to Miss at Enterprise Connect 2025
Modern Glass Staircase
Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
Digital chatbot robot
97% of Customer Queries Resolved by Zoom’s Virtual Assistant
Customer Experience & Contact Center Forum - UK
Customer Experience & Contact Center Forum – UK
ccw-expo-logo
What Not to Miss at CCW Berlin 2025
AI in healthcare concept with hand in gloves holding icons
The Future of Healthcare – 5 Innovative Solutions in Action
Customer Experience & Contact Center Forum October 2025
Customer Experience & Contact Center Forum – Arizona
Film Festival Concept
Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
Modern homes and Town houses
Case Study: ORA Saves 30% of Work Time With Zoom
Headphone icon in lightbulb - contact centre innovation concept
Best Practice for Contact Centre Innovation
Technology and business finance concept
Case Study: Iress Reduces Operational Costs With Zoom

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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Webinar Replay: Innovations that Make the Contact Centre Better
 
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