Articles - Zoom

Discover and explore our Zoom content collection, including articles, blogs, news stories, case studies, resources and more.

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Zoom Earns 2025 Global AWS Partner Award
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Zoom and ArvatoConnect Announce a Strategic Partnership
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Zoom Expands Into Hiring With BrightHire Acquisition
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What Not to Miss at Contact Centre Expo 2025
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Zoom to Acquire Bonsai to Expand Small Business Capabilities
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Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit
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Zoom and NVIDIA Announce an Extended Partnership
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Zoom Has Announced a New Partnership With Oracle
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ISG’s 2025 Buyers Guide for Contact Centers
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Zoom Releases Major Enhancements to Its CX Platform
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What Not to Miss at Customer Contact Week Las Vegas 2025
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5 Steps to Greatness With Contact Centre AI
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Zoom Partners with Google to Power Next-Gen AI Tools
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New Research Highlights the Challenges of Future-Proofing
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What is Omnichannel Customer Service?
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What Is an Auto Attendant, and How Does It Work?
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Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations
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Zoom Introduces New Features Across its Workplace Platform
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25 Call Centre Best Practices for Management, CX, and More
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Workvivo by Zoom Debuts New AI Tool
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What Not to Miss at Enterprise Connect 2025
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Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
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97% of Customer Queries Resolved by Zoom’s Virtual Assistant
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What Not to Miss at CCW Berlin 2025

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
 
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