Articles - Zoom

Discover and explore our Zoom content collection, including articles, blogs, news stories, case studies, resources and more.

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Case Study: Viewrail Achieves a 70% Self-Service Rate With Zoom
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From Call to Conversation: Why Your Phone Should Do More Than Just Ring
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Case Study: Capital One Enables Hybrid Collaboration With Zoom
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Ways to Boost Customer Loyalty in a Digital World
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Call Centre Productivity: How to Measure and Improve It
Performance measurements concept
What Is Contact Centre Quality Management? Key Processes, Tools, and Best Practices
Call routing concept
What Is Call Routing? How It Works, Benefits, and Types
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Case Study: UC Riverside Modernizes Campus Communications With Zoom
Contact Centre Agent on their headset
What Is a Softphone? Benefits + How It Works
Storage units inside building.
Case Study: National Storage Unifies 250+ Centres With Zoom
People working remotely concept
Get the Best Out of Your Hybrid Agents
Hands on laptop keyboard with CRM and marketing icons like checklist, pie chart, gears, and chat bubbles in collage style on a textured blue background
How to Choose the Right Call Centre CRM
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Case Study: Cricut Reduced Abandonment Rates by 90% With Zoom
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Zoom Launches AI Companion 3.0 With New Agentic Capabilities
A red note with handwriting BUILD RAPPORT
New Ways to Help Agents Build Rapport
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Zoom Earns 2025 Global AWS Partner Award
2026 Contact Centre Predictions
Top Contact Centre Predictions for 2026
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Zoom and ArvatoConnect Announce a Strategic Partnership
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Zoom Expands Into Hiring With BrightHire Acquisition
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What Not to Miss at Contact Centre Expo 2025
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Zoom to Acquire Bonsai to Expand Small Business Capabilities
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Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit
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Zoom and NVIDIA Announce an Extended Partnership
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Zoom Has Announced a New Partnership With Oracle

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