NICE Launches Spring 2023 CXone Release Related Articles Salesforce Launches BYOM NICE Advances AI-Driven CX with 2023 CXone Fall Release Definition: Contact Centre Jargon and Terminologies Our Top Use Cases for AI in Customer Service © funkstood - Shutterstock - 2232013581 107 Filed under - Contact Centre News, NICE, NICE CXone NICE has announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions). The new release unveils a set of offerings to meet customers at their preferred digital doorstep and empower sales-driven agents to deliver seamless experiences to win new business. The new capabilities also include enhanced digital reporting capabilities, providing historical visibility into agent performance across multiple digital channels. The CXone Spring 2023 Release produces plug-and-play simplicity to accelerate development efforts. An all-new bot skills library creates a community for bot builders to share capabilities to expedite development of smarter bots. No code templates enable customers to effortlessly create rich messaging across multiple digital channels including Google Business Messaging, WhatsApp, Facebook Messenger, and Apple Messages for Business. This opens huge opportunities for agents to provide richer interactions on customers’ preferred digital touchpoints. Ten new sales-effectiveness Enlighten AI models bring real-time interaction guidance to the front line of revenue generation. The models, specifically designed for agents engaged in sales, coach the agent in real-time, pinpointing opportunities, and displaying sales metrics and behaviour scores for performance improvement. “We are proud to launch another milestone that will allow our customers to leap forward in their journey to create AI-driven digital fluency,” said Barry Cooper, President, CX Division. “The ability to build and deploy smart bots along with new Enlighten sales models is a major competitive differentiator, delivering real-time guidance to sales agents to win new customers and drive massive revenue growth for brands.” For more information about NICE CXone - visit the NICE CXone Website About NICE CXone NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. Read other posts by NICE CXone Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE CXone Published On: 3rd Apr 2023 Read more about - Contact Centre News, NICE, NICE CXone Recommended Articles Salesforce Launches BYOM NICE Advances AI-Driven CX with 2023 CXone Fall Release Contact Centre Jargon and Terminologies Our Top Use Cases for AI in Customer Service Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter