Over 350 guests attended the North West Contact Centre Awards ceremony conducted by Paul Cooper.
“Contact centres are driving the customer experience through more channels than ever before. The growth of social media, mobile apps and virtual and real-time assistance is contributing to the need for a highly skilled and competent workforce. The awards are the perfect way to recognise this excellence and capture the essence of this vibrant sector,” said Alison Hitchen, Project Manager at CallNorthWest.
The following awards were presented at this year’s event:
INDIVIDUAL AWARD WINNERS AND HIGHLY COMMENDED
Agent of the year
Winner – Michelle Fraser, Liverpool Housing Trust
Highly Commended – Mohammed Qureshi, New Charter Housing Trust Group


Team Leader of the Year
Winner – Toni Morris, Paymentshield
Highly Commended – Rebecca Pilkington, Paymentshield, and Roxanne Bacon, New Charter Housing Trust Group


Support Person of the Year
Winner – Mark Davies, MODern Housing Solutions
Highly Commended – Stephen Whittaker, Liverpool Housing Trust


Contact Centre Manager of the Year
Winner – Csilla Szabo-Eri, Bosch Communication Centre
Highly Commended – Greg Suligowski, New Charter Housing Trust Group


Senior Manager of the Year
Winner – Cath Owston, New Charter Housing Trust Group

COMPANY AWARD WINNERS AND HIGHLY COMMENDED
Best Contact Centre Solution of the Year
Winner – Lateroooms.com
Highly Commended – Cheshire West & Cheshire Council


Best Training Programme of the Year
Winner – Tesco Mobile
Highly Commended – Ageas Insurance Solution


Best Customer Experience Programme
Winner – Findel Education
Highly Commended – RSA Motability


Support Team of the Year
Winner – Change and Innovation Team, Serco
Highly Commended – Operational Change Team, Paymentshield Ltd


Frontline Team of the Year
Winner – PWSS Team, RSA
Highly Commended – The Retentions Team, Paymentshield Ltd


Contact Centre of the Year (under 100 seats)
Winner – Liverpool Housing Trust
Highly Commended – New Charter Housing Trust Group


Contact Centre of the Year (over 100 seats)
Winner – British Gas, Debt Operations
Highly Commended – The TalkTalk & HGS Retentions and Loyalty Centre of Excellence


Author: Megan Jones
Published On: 30th Oct 2013 - Last modified: 12th Dec 2018
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