North West Contact Centre award winners announced 6,010 Filed under - Archived Content Over 350 guests attended the North West Contact Centre Awards ceremony conducted by Paul Cooper. “Contact centres are driving the customer experience through more channels than ever before. The growth of social media, mobile apps and virtual and real-time assistance is contributing to the need for a highly skilled and competent workforce. The awards are the perfect way to recognise this excellence and capture the essence of this vibrant sector,” said Alison Hitchen, Project Manager at CallNorthWest. The following awards were presented at this year’s event: INDIVIDUAL AWARD WINNERS AND HIGHLY COMMENDED Agent of the year Winner – Michelle Fraser, Liverpool Housing Trust Highly Commended – Mohammed Qureshi, New Charter Housing Trust Group Team Leader of the Year Winner – Toni Morris, Paymentshield Highly Commended – Rebecca Pilkington, Paymentshield, and Roxanne Bacon, New Charter Housing Trust Group Support Person of the Year Winner – Mark Davies, MODern Housing Solutions Highly Commended – Stephen Whittaker, Liverpool Housing Trust Contact Centre Manager of the Year Winner – Csilla Szabo-Eri, Bosch Communication Centre Highly Commended – Greg Suligowski, New Charter Housing Trust Group Senior Manager of the Year Winner – Cath Owston, New Charter Housing Trust Group COMPANY AWARD WINNERS AND HIGHLY COMMENDED Best Contact Centre Solution of the Year Winner – Lateroooms.com Highly Commended – Cheshire West & Cheshire Council Best Training Programme of the Year Winner – Tesco Mobile Highly Commended – Ageas Insurance Solution Best Customer Experience Programme Winner – Findel Education Highly Commended – RSA Motability Support Team of the Year Winner – Change and Innovation Team, Serco Highly Commended – Operational Change Team, Paymentshield Ltd Frontline Team of the Year Winner – PWSS Team, RSA Highly Commended – The Retentions Team, Paymentshield Ltd Contact Centre of the Year (under 100 seats) Winner – Liverpool Housing Trust Highly Commended – New Charter Housing Trust Group Contact Centre of the Year (over 100 seats) Winner – British Gas, Debt Operations Highly Commended – The TalkTalk & HGS Retentions and Loyalty Centre of Excellence Author: Megan Jones Published On: 30th Oct 2013 - Last modified: 12th Dec 2018 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter