OpenText Content Services Named a Leader in Report


Leader stands apart image

147
Filed under - Call Centre News,

OpenText feels it is essential for organizations to be able to surface the right information at the right time to employees and customers when they need it, wherever they are, and with proper context.

Comprehensive integration with daily line-of-business applications like Microsoft, SAP, and Salesforce is critical, simplifying accessibility to content, increasing employee productivity and collaboration, and ensuring governance.

With the increase of remote and hybrid work environments, the use of Microsoft Teams has dramatically increased, requiring a modern content services integration to enhance governance and security.

Integration creates dependable connections that enable the automated flow of information to the people and processes that need it in today’s digital workplace.

In the report, Gartner states, “Organizations are increasingly looking to consolidate their content services portfolio using cloud-based services that are simple to deploy, configure and operate. Vendors are responding with increasing SaaS capabilities.”

At OpenText we believe in embracing vision and innovation, providing global companies with accessible, scalable and intuitive cloud-based solutions and services.

Our multitenant SaaS content services platform, OpenText Core Content, powers modern work by seamlessly connecting business content to operational processes with deep integrations with key applications such as SAP S/4HANA Public Cloud, with more applications planned. Organizations rapidly deploy and configure with low IT involvement required.

The OpenText Content Cloud connects information from across the enterprise with the people and systems that need it. Content Cloud platforms and applications support diverse business and industry needs through purpose-built applications, pre-configured business scenarios, extensive integration capabilities, full lifecycle management, and intelligent automation.

Content Cloud encompasses OpenText Extended ECM, Documentum, Intelligent Capture, InfoArchive, the OpenText Core suite of multi-tenant SaaS offerings, and more.  Content Cloud is architected as cloud native, and available across a variety of cloud platforms (AWS, GCP, Azure, OpenText).

This approach to content services has resulted in OpenText having the #1 ECM market share. And we feel it’s the reason Gartner has, once again, selected us as a Leader in the 2021 Magic Quadrant for Content Services Platforms—the 17th consecutive year we’ve been recognized.

This blog post has been re-published by kind permission of OpenText – View the original post

To find out more about OpenText, visit their website.

Published On: 9th Nov 2021
Read more about - Call Centre News,


Recommended Articles

A person on a phone selects a happy face with 3 stars
Use of Limited Content: Text Messages in Debt Collections
How to improve self service with community-generated content
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.